AI Delivery Director, Life Sciences Innovation Hub

Salesforce, Inc.; San Francisco (CA); On-site; USD 191,000 - 321,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Director, Technology and AI Innovation - Life Sciences to lead the AI-enabled delivery strategy for the global Life Sciences Professional Services portfolio.

You will align Professional Services, Customer Success, Product Management, and Engineering to drive scalable AI delivery and reusable assets. Leading a global team, you will shape industry AI capabilities, identify delivery patterns, and ensure customer outcomes influence product strategy and platform

Qualifications

• 15+ years of leadership experience in Professional Services, enterprise software, digital transformation, Life Sciences consulting, or technology.
• Deep understanding of the Life Sciences industry, enterprise implementation programs, and customer transformation initiatives.
• Proven experience partnering across Product Management, Engineering, Professional Services, Customer Success, and executive stakeholders.
• Demonstrated success translating customer needs into product strategy, technology investments, reusable assets, or delivery innovation.
• Experience leading global, cross-functional organizations and influencing without direct authority.
• Strong executive communication, strategic thinking, and stakeholder management skills.

Responsibilities

• Develop a comprehensive view of implementation trends, customer challenges, and delivery opportunities across Salesforce's global Life Sciences portfolio.
• Identify common patterns across customer engagements and translate those insights into strategic opportunities for AI, automation, reusable assets, implementation accelerators, and delivery innovation.
• Establish a continuous feedback model that transforms implementation experience into scalable delivery capabilities.
• Define the roadmap for Life Sciences-specific agentic delivery capabilities that improve implementation quality, delivery productivity, and customer outcomes.
• Prioritize the AI assets, accelerators, reusable frameworks, and implementation capabilities needed to bridge the gap between current product capabilities and customer demand.
• Recommend strategic investment priorities for industry-specific AI innovation and partner across Professional Services Technology to bring those capabilities to market.
• Serve as the primary liaison between Global Professional Services, Customer Success, and Product Management for Life Sciences.
• Capture customer and delivery feedback and translate it into actionable product enhancements, roadmap priorities, and implementation best practices.
• Partner closely with Product Engineering to ensure implementation insights directly influence product strategy and future platform capabilities.
• Lead and develop a high-performing global team of approximately 20 professionals focused on industry innovation, architecture, delivery excellence, and AI enablement.
• Foster a culture of innovation, customer obsession, continuous learning, and AI-first thinking.
• Drive measurable improvements in customer success, delivery productivity, AI adoption, and operational excellence.

Skills

Leadership

Executive communication

Stakeholder management

Cross-functional collaboration

Life Sciences knowledge

AI innovation

Delivery leadership

Product liaison

Global team leadership

Job description

Salesforce, Inc. is seeking a Senior Director, Technology and AI Innovation - Life Sciences to lead the AI-enabled delivery strategy for the global Life Sciences Professional Services portfolio.

You will align Professional Services, Customer Success, Product Management, and Engineering to drive scalable AI delivery and reusable assets. Leading a global team, you will shape industry AI capabilities, identify delivery patterns, and ensure customer outcomes influence product strategy and platform