Global Head of Life Sciences AI & Tech Innovation

Salesforce, Inc.

United States

Remote

USD 191,000 - 321,000

Full time

4 days ago

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Job summary

Salesforce, Inc. is seeking a Senior Director, Technology and AI Innovation – Life Sciences to define and accelerate the AI-enabled delivery strategy across global Life Sciences Professional Services.

You will lead a cross-functional executive team, translate client needs into product and delivery innovations, and partner with Product Management, Engineering, and Customer Success to drive measurable outcomes.

Qualifications

15+ years of leadership experience in Professional Services, enterprise software, digital transformation, Life Sciences consulting, or technology organizations.
Deep understanding of the Life Sciences industry, enterprise implementation programs, and customer transformation initiatives.
Proven experience partnering across Product Management, Engineering, Professional Services, Customer Success, and executive stakeholders.
Demonstrated success translating customer needs into product strategy, technology investments, reusable assets, or delivery innovation.

Responsibilities

Define the roadmap for Life Sciences‑specific agentic delivery capabilities that improve implementation quality, delivery productivity, and customer outcomes.
Prioritize the AI assets, accelerators, reusable frameworks, and implementation capabilities needed to bridge the gap between current product capabilities and customer demand.
Recommend strategic investment priorities for industry‑specific AI innovation and partner across Professional Services Technology to bring those capabilities to market.
Serve as the primary liaison between Global Professional Services, Customer Success, and Product Management for Life Sciences.
Capture customer and delivery feedback and translate it into actionable product enhancements, roadmap priorities, and implementation best practices.
Partner closely with Product Engineering to ensure implementation insights directly influence product strategy and future platform capabilities.
Lead and develop a high‑performing global team of approximately 20 professionals focused on industry innovation, architecture, delivery excellence, and AI enablement.
Foster a culture of innovation, customer obsession, continuous learning, and AI‑first thinking.
Drive measurable improvements in customer success, delivery productivity, AI adoption, and operational excellence.