Senior Digital Product Lead for Guest Experience

Universal Orlando Resort; Orlando (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Universal Orlando Resort in Orlando, FL is seeking a Product Manager to drive new capabilities across the product lifecycle, from strategy and planning to delivery and implementation.

Lead cross-functional teams, partner with UX/UI, IT, and business stakeholders, and translate guest insights into actionable product roadmaps and features.

You will own backlog prioritization, define user stories, and ensure on-time delivery in an agile environment within a world-class entertainment brand.

Qualifications

• Bachelor’s degree required in Business, Technology, Digital Marketing, or related field.
• Master’s degree preferred for advanced roles and leadership.
• 9+ years in Product Management, Digital Marketing, E-Commerce, or related fields.

Responsibilities

• Establish the product roadmap and coordinate delivery timelines.
• Lead cross-functional teams and manage product backlog for releases.
• Evaluate guest experience strengths and pain points to identify opportunities.
• Develop and present product recommendations with cost, value, and outcomes.
• Partner with UX/UI, IT, and business stakeholders to align on goals.
• Define feature requirements and ensure alignment with strategy and safety.

Skills

Critical thinking

Analytical skills

Communication skills

Organizational skills

Cross-functional leadership

Business-focused experience

Team leadership & mentorship

Education

Bachelor's degree

Master's degree preferred

Job description

Universal Orlando Resort in Orlando, FL is seeking a Product Manager to drive new capabilities across the product lifecycle, from strategy and planning to delivery and implementation.

Lead cross-functional teams, partner with UX/UI, IT, and business stakeholders, and translate guest insights into actionable product roadmaps and features.

You will own backlog prioritization, define user stories, and ensure on-time delivery in an agile environment within a world-class entertainment brand.