Product Experience Lead for Digital Guest Journeys

Universal Studios; Orlando (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Job summary

Universal Orlando Resort is seeking an experienced Product Manager to lead the Digital and Experience Development team's efforts across product strategy, lifecycle management, and implementation.

You will collaborate with UX/UI and IT to align on roadmaps, define user stories, and oversee delivery from planning to deployment while mentoring team members and driving guest-centric digital improvements.

Qualifications

• Bachelor’s degree or equivalent in a relevant field is required.
• 9+ years in Product Management, Digital Marketing, E-Commerce, or related fields.
• Experience leading a team and driving a digital experience strategy.

Responsibilities

• Lead product strategy, lifecycle planning, and implementation for new capabilities.
• Establish product roadmaps and coordinate delivery with partners.
• Partner with UX/UI and IT to define experience interactions and requirements.
• Manage backlogs, user stories, and alignment with agile ceremonies.
• Mentor team members and drive cross-functional collaboration across the organization.

Skills

Leadership

Strategic thinking

Stakeholder management

Cross-functional collaboration

Communication

Mentorship

Agile practices

Education

Bachelor’s degree (or equivalent experience) in Business/Technology/Digital Marketing/Industrial Engineering

Master’s degree preferred

Job description

Universal Orlando Resort is seeking an experienced Product Manager to lead the Digital and Experience Development team's efforts across product strategy, lifecycle management, and implementation.

You will collaborate with UX/UI and IT to align on roadmaps, define user stories, and oversee delivery from planning to deployment while mentoring team members and driving guest-centric digital improvements.