Senior Product Manager – Guest Experience & Strategy

Referral Job Portal; Orlando (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

Universal Orlando Resort is seeking a seasoned Product Manager to drive the Digital and Experience Development agenda, guiding product strategy, planning, definition, delivery, and implementation for enhanced guest experiences across parks and resorts. You will lead cross-functional teams, partner with IT and business units, and own the end-to-end lifecycle from conception to rollout.

The role emphasizes strategic thinking, mentorship, and driving a culture of innovation to elevate our parks

Qualifications

• Strong strategic and analytical thinking to define product direction across the guest experience.
• Ability to lead cross-functional teams and manage stakeholder expectations.
• Excellent communication and presentation skills to influence leadership decisions.

Responsibilities

• Establish the product roadmap and coordinate delivery timelines.
• Partner with Digital Product Managers to align dependencies and releases.
• Define detailed product features, user stories, and acceptance criteria.
• Lead backlog grooming and participate in Agile ceremonies.
• Measure success of new experience enhancements and iterate accordingly.

Skills

Leadership

Strategic thinking

Agile

Cross-functional collaboration

Stakeholder management

Communication

Mentorship

Education

Bachelor's degree

Master's degree

Job description

Universal Orlando Resort is seeking a seasoned Product Manager to drive the Digital and Experience Development agenda, guiding product strategy, planning, definition, delivery, and implementation for enhanced guest experiences across parks and resorts. You will lead cross-functional teams, partner with IT and business units, and own the end-to-end lifecycle from conception to rollout.

The role emphasizes strategic thinking, mentorship, and driving a culture of innovation to elevate our parks