Lead Digital Product Owner – Guest Experience (Mobile & Web)

Universal Orlando Resort; Orlando (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

Universal Orlando Resort is seeking a Manager, Digital Product Owner to drive product strategy and lifecycle across guest and team member digital experiences, including mobile and web applications. You will partner with UX/UI, stakeholders, and the delivery team to shape features, write user stories, and ensure on-time value delivery.

The role emphasizes strategic planning, backlog management, and cross-functional collaboration to align product capabilities with business goals and guest

Qualifications

• Bachelor’s degree required in Business, Technology, Digital Marketing, or Industrial Engineering; Master’s degree preferred.
• 7+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.

Responsibilities

• Define product strategy, planning, definition, delivery, and implementation for onsite Guest and Team Member experiences, mobile or web apps.
• Facilitate backlog grooming and define user stories for technical design, development, and testing.
• Collaborate with UX/UI and Business Transformation to align functionality with capabilities.
• Establish product roadmap, prioritization for release and sprint planning, and coordinate timelines.

Skills

Product management

Stakeholder engagement

Executive communication

Analytical thinking

Written and oral communication

Education

Bachelor’s degree in Business/Technology/Digital Marketing/Industrial Engineering

Master’s degree

Tools

Adobe Experience Platform (AEP)

RTCDP

Job description

Universal Orlando Resort is seeking a Manager, Digital Product Owner to drive product strategy and lifecycle across guest and team member digital experiences, including mobile and web applications. You will partner with UX/UI, stakeholders, and the delivery team to shape features, write user stories, and ensure on-time value delivery.

The role emphasizes strategic planning, backlog management, and cross-functional collaboration to align product capabilities with business goals and guest