Senior Digital Migration & Value Manager - Remote

Iron Mountain; Des Moines (IA); On-site; USD 93,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Career growth

Flexible work

Job summary

Iron Mountain is seeking a Senior Digital Customer Value Manager to guide high‑touch legacy migrations to our digital SaaS platform. You’ll act as a strategic quarterback through the migration lifecycle, protecting recurring revenue and driving platform adoption.

The role requires 5–7 years in Customer Success with enterprise migrations and strong SaaS knowledge, with travel under 5%. Join a team focused on delivering measurable customer value and growth.

Qualifications

• Bachelor’s degree or higher from an accredited institution.
• 5–7 years in Customer Success with enterprise migrations or complex digital transformations.
• Deep knowledge of SaaS, cloud storage, information governance, and document capture technologies.
• Proven track record delivering software onboarding to Fortune 500 clients in regulated industries.
• A Bachelor’s degree or higher from an accredited institution, proficiency with CSP, travel under 5%.

Responsibilities

• Lead migrations by mapping legacy workflows to SaaS capabilities while protecting long-term contracts.
• Drive user adoption and monitor migration health metrics to reduce friction.
• Collaborate with Migration Engineering and Product to resolve data mapping and ingestion issues.
• Coordinate handoffs to the standard Customer Value team once operations stabilize.

Skills

Enterprise migrations

SaaS onboarding

Cloud storage

Travel readiness

Education

Bachelor’s degree or higher

Tools

Customer Value Platforms (CSP)

Job description

Iron Mountain is seeking a Senior Digital Customer Value Manager to guide high‑touch legacy migrations to our digital SaaS platform. You’ll act as a strategic quarterback through the migration lifecycle, protecting recurring revenue and driving platform adoption.

The role requires 5–7 years in Customer Success with enterprise migrations and strong SaaS knowledge, with travel under 5%. Join a team focused on delivering measurable customer value and growth.