Senior Value Manager - Legacy-to-SaaS Migrations (Remote)

Iron Mountain

Phoenix (AZ)

Remote

USD 93,000 - 125,000

Full time

7 days ago

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Benefits offered by this job

Competitive compensation

Comprehensive benefits

Growth opportunities

Travel friendly

Job summary

Iron Mountain is seeking a Senior Digital Customer Value Manager to guide high-touch legacy migrations to our SaaS platform. You will act as a strategic quarterback, minimizing friction, protecting recurring revenue, and driving platform adoption before transitioning the portfolio to the standard Customer Value organization.

The role requires 5–7 years in Customer Success with enterprise experience, strong SaaS and data governance knowledge, and willingness to travel under 5%.

Qualifications

5–7 years in Customer Success guiding Enterprise/Mid-Market through digital transformations or legacy-to-SaaS migrations.
Strong ability to translate technical concepts for business stakeholders and executives.
Experience delivering software onboarding to Fortune 500 clients in regulated industries.
Bachelor’s degree or higher; willingness to travel <5% as required.

Responsibilities

Lead transformation strategy during migrations, mapping legacy workflows to SaaS capabilities.
Drive adoption by implementing data-driven enablement strategies and tracking milestones.
Collaborate with Migration Engineering and Product teams to resolve data mapping issues.
Maintain health records and coordinate handoffs to the standard Customer Value team.

Skills

Customer Success

Enterprise clients

SaaS migrations

Travel willingness

Education

Bachelor's degree

Tools

CSP platform

Job description

The role requires 5–7 years in Customer Success with enterprise experience, strong SaaS and data governance knowledge, and willingness to travel under 5%.

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