Senior Digital Migration & Customer Value Manager

Iron Mountain

Saint Paul (MN)

On-site

USD 93,000 - 125,000

Full time

6 days ago

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Benefits offered by this job

Compensation

Work-Life Balance

Health & Well-being

Growth

Job summary

Iron Mountain is seeking a Senior Digital Customer Value Manager to guide high-touch legacy customers through migrations to our digital SaaS platform. You’ll act as a strategic quarterback during the migration lifecycle, aiming to minimize friction, protect recurring revenue, and drive adoption before transitioning the portfolio to the steady-state Customer Value organization.

The right candidate has 5–7 years in Customer Success with enterprise and mid-market experience, plus strong knowledge

Qualifications

5–7 years in Customer Success with extensive experience guiding Enterprise and Mid-Market clients through complex digital transformations or legacy-to-SaaS migrations.
Deep knowledge of SaaS, cloud storage, information governance, electronic content management, and document capture technologies.
Proven track record delivering software onboarding to Fortune 500 clients in highly regulated industries (e.g., Financial Services, Energy, Legal, Life Sciences, Media, Public Sector).
Bachelor’s degree or higher; proficiency with Customer Value Platforms (CSP); travel less than 5%.

Responsibilities

Lead Transformation Strategy: Trusted contact during migrations, map legacy workflows to SaaS while protecting long-term contract conversions.
Accelerate Adoption & Monitor Health: Data-driven enablement to drive user adoption, track migration milestones, resolve operational challenges.
Triage Technical Friction: Partner with Migration Engineering and Product to resolve data mapping and ingestion issues.
Orchestrate Cross-Functional Handoffs: Maintain account health records and hand over to standard Customer Value team after steady-state is achieved.