Senior Digital Advisor Experience Lead

T. Rowe Price Hong Kong; Baltimore (MD); Híbrido; USD 110.000 - 188.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Annual bonus eligibility

Hybrid work schedule

Health and wellness benefits

Paid time off

Family care resources

Retirement plan

Descripción de la vacante

T. Rowe Price in the United States is seeking a Senior Client Experience Manager to lead the digital advisor experience across investment products, including ETFs, SMAs, Model Portfolios, and more.

You will partner with senior leaders to drive advisor adoption via digital channels and deliver data-driven insights to improve services. You will mentor a small team, guide cross-functional partners, and shape an advisor-centric capability across the organization while aligning with strategic

Formación

• Bachelor’s degree or equivalent with relevant experience.
• 8+ years in client or customer experience or digital strategy.
• Experience leading cross-functional programs and analytics.

Responsabilidades

• Own advisor experience vision and end-to-end journey strategy.
• Define digital experience strategy for Model Portfolios with cross-functional partners.
• Lead segmentation and persona development with Investments, Product, and Marketing.
• Use journey mapping and research to recommend process changes.
• Lead workshops to define desired experiences with stakeholders.
• Drive prioritization and enable scalable solutions across channels.
• Provide clear requirements to creative and tech teams.
• Oversee Agile delivery from inception to completion.
• Build business cases and secure resources and commitments.
• Suggest changes to compliance processes and ensure reviews are completed.
• Establish metrics and governance for advisor/client insights.
• Analyze performance and report insights with data visualizations.
• Manage a small team of direct reports and mentor them.
• Lead cross-functional groups to align with strategy and priorities.

Conocimientos

Client experience management

Digital product management

Agile delivery

Data analysis

Cross-functional collaboration

Adobe Marketing Cloud familiarity

Educación

Bachelor’s degree or equivalent

Herramientas

Adobe Marketing Cloud

Descripción del empleo

T. Rowe Price in the United States is seeking a Senior Client Experience Manager to lead the digital advisor experience across investment products, including ETFs, SMAs, Model Portfolios, and more.

You will partner with senior leaders to drive advisor adoption via digital channels and deliver data-driven insights to improve services. You will mentor a small team, guide cross-functional partners, and shape an advisor-centric capability across the organization while aligning with strategic