Digital Experience Insights Strategist

T. Rowe Price; Baltimore (MD); Hybrid; USD 70,000 - 118,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work

Wellness benefits

Paid time off

Retirement plan

Diversity and inclusion

Job summary

T. Rowe Price is seeking a Client Experience Analyst to analyze advisor interactions across digital channels and translate data-driven insights into actionable recommendations that improve the advisor experience.

You will partner with product, technology, and business stakeholders to optimize advisor journeys and support enhancements. Responsibilities include building dashboards, driving cross-functional collaboration, and delivering data-informed improvements while working in a hybrid

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 2+ years of experience in digital analytics, client experience, product analysis, marketing analytics, or a related discipline.
• Experience using Adobe Analytics, Adobe Customer Journey Analytics (CJA), Qualtrics, or similar platforms.
• Experience developing dashboards and performance reporting.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to translate complex data into clear business recommendations.
• Experience working with cross-functional teams, including technology, product, operations, and business stakeholders.
• Strong written and verbal communication skills.

Responsibilities

• Analyze advisor behavior and digital experience performance using Adobe Analytics, Adobe Customer Journey Analytics (CJA), Qualtrics, and other data sources to identify trends, opportunities, and client experience improvements.
• Develop and maintain dashboards, reporting, and performance metrics that provide actionable insights to business stakeholders and leadership.
• Translate quantitative and qualitative data into clear recommendations that improve advisor engagement, satisfaction, and operational efficiency.
• Evaluate advisor journeys, including login and registration, onboarding, and service experiences, and identify opportunities to optimize digital interactions.
• Partner with product owners, UX teams, and technology teams to define requirements, write user stories, prioritize enhancements, and support Agile delivery activities.
• Conduct testing and user acceptance activities to ensure solutions meet business needs and deliver the intended client experience.
• Monitor advisor feedback and sentiment, design and administer surveys, and leverage voice-of-client insights to inform decision-making and continuous improvement efforts.
• Serve as a subject matter resource for advisor-facing tools and services, partnering with sales support and operational teams to troubleshoot and triage advisor issues.
• Collaborate with cross-functional stakeholders to support the delivery of digital experience initiatives, enhancements, and process improvements.
• Build strong relationships with business partners and communicate insights, recommendations, and project progress to influence decisions and enhance the advisor experience.

Skills

Data analysis

Dashboards

Cross-functional collaboration

Communication

Requirements writing

Education

Bachelor's degree or equivalent

Tools

Adobe Analytics

Adobe Customer Journey Analytics (CJA)

Qualtrics

Job description

T. Rowe Price is seeking a Client Experience Analyst to analyze advisor interactions across digital channels and translate data-driven insights into actionable recommendations that improve the advisor experience.

You will partner with product, technology, and business stakeholders to optimize advisor journeys and support enhancements. Responsibilities include building dashboards, driving cross-functional collaboration, and delivering data-informed improvements while working in a hybrid