Senior Digital Account Lead — Hybrid/Remote (Healthcare Tech)

Marcus Thomas LLC; Ohio; Hybride; USD 100 000 - 110 000; Plein temps

Avantages offerts par ce poste

Time Off

Parental leave

Medical, dental, vision

Wellness stipends

401(k)

Résumé du poste

Marcus Thomas LLC is seeking a Digital Account Management Supervisor to lead a global healthcare technology client's digital relationship, guiding strategy, overseeing multiple workstreams and managing budgets and forecasts. The role requires senior influence across client and agency teams and a strong background in CMS, CRM, marketing automation and analytics.

The ideal candidate will think strategically, translate business needs into actionable briefs, and drive delivery with cross-functional

Qualifications

• Seven or more years of relevant experience in digital account management or digital client services within an agency, consultancy or comparable digital delivery environment.
• Experience independently managing complex client relationships and significant digital engagements.
• Experience coordinating multiple digital workstreams with cross-functional teams across digital strategy, technology, project management and account services.
• Experience navigating the complexities of digital programs in a regulated industry, such as healthcare, medical technology or financial services.
• Confidence leading client conversations, presenting recommendations and sharing a clear point of view with senior stakeholders, backed by sound judgment and professionalism.

Responsabilités

• Serve as the primary account management lead, independently owning the client relationship and building strong connections with stakeholders across the client's organization.
• Lead client discovery conversations, gather and organize business requirements, then translate them into clear briefs and documentation for delivery teams.
• Oversee the account's digital workstreams, including websites and CMS, CRM, email marketing and marketing automation, and digital analytics.
• Own the financial health of a significant digital client engagement, managing budgets, scope, forecasts and profitability while identifying opportunities to support long-term account growth.

Connaissances

Account management

Client relationship management

Business analysis

Digital strategy

Communication

Formation

Bachelor's degree in business/marketing or related field

Outils

Salesforce Marketing Cloud

Data Cloud

CMS platforms

CRM

Marketing automation

Analytics

Description du poste

Marcus Thomas LLC is seeking a Digital Account Management Supervisor to lead a global healthcare technology client's digital relationship, guiding strategy, overseeing multiple workstreams and managing budgets and forecasts. The role requires senior influence across client and agency teams and a strong background in CMS, CRM, marketing automation and analytics.

The ideal candidate will think strategically, translate business needs into actionable briefs, and drive delivery with cross-functional