Senior Digital Account Lead — Healthcare Tech

Marcus Thomas LLC; Cincinnati (OH); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Time off policy

Parental leave

Health coverage

Wellness stipends

401(k) with company contributions

Job summary

Marcus Thomas LLC is seeking a Digital Account Management Supervisor to lead a global healthcare technology client, owning a significant digital relationship and guiding strategy across CMS, CRM, email marketing, analytics, and related programs.

You will oversee budgets, scope, forecasts and profitability, coordinating multi-disciplinary teams to deliver on ambitions while maintaining client trust and quarterly outcomes.

Qualifications

• Seven+ years in digital account management or digital client services within an agency, consultancy or similar digital delivery environment.
• Experience independently managing complex client relationships and significant digital engagements.
• Experience coordinating multiple digital workstreams with cross-functional teams across digital strategy, technology, project management and account services.
• Experience navigating the complexities of digital programs in regulated industries such as healthcare, medical technology or financial services.
• Confidence leading client conversations, presenting recommendations and sharing a clear point of view with senior stakeholders.

Responsibilities

• Own the client relationship and build connections across the client’s organization.
• Provide informed recommendations and help clients make decisions aligned with business goals.
• Maintain account health, satisfaction and retention by clear communication and managing escalations.

Skills

Account management

Business analysis

Digital project management

Communication

Stakeholder management

Education

Bachelor's degree or higher

Tools

Salesforce Marketing Cloud

Data Cloud

CRM systems

Marketing automation platforms

Job description

Marcus Thomas LLC is seeking a Digital Account Management Supervisor to lead a global healthcare technology client, owning a significant digital relationship and guiding strategy across CMS, CRM, email marketing, analytics, and related programs.

You will oversee budgets, scope, forecasts and profitability, coordinating multi-disciplinary teams to deliver on ambitions while maintaining client trust and quarterly outcomes.