Senior DevOps Technical Account Manager: Drive Enterprise Automation

Perforce Software; Minneapolis (MN); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement benefits

Life insurance

Wellness programs

Time off

Job summary

Perforce Software in Minneapolis is seeking a Senior Technical Account Manager (TAM) to join the Customer Success team and work alongside DevOps engineers. The TAM will own the technical health and customer success for Puppet Enterprise, guiding customers to improved efficiency and savings.

You will build relationships, understand training needs, and advocate for customers within the Puppet by Perforce organization, partnering with support engineers and product teams to drive outcomes.

Qualifications

• Experience in TAM or customer-facing technical roles.
• Strong knowledge of DevOps and cloud technologies.
• Ability to diagnose complex issues and communicate solutions clearly.

Responsibilities

• Own the technical health and customer success of Puppet Enterprise for assigned accounts.
• Build relationships and guide customers to improved efficiency and cost savings.
• Collaborate with support engineers and product teams to drive successful outcomes for customers.

Skills

SysAdmin background

DevOps experience

Troubleshooting

Communication skills

Customer facing

Education

Bachelor's in CS/IT/Eng or equivalent

Tools

Git

Jenkins

Kubernetes

AWS

Job description

Perforce Software in Minneapolis is seeking a Senior Technical Account Manager (TAM) to join the Customer Success team and work alongside DevOps engineers. The TAM will own the technical health and customer success for Puppet Enterprise, guiding customers to improved efficiency and savings.

You will build relationships, understand training needs, and advocate for customers within the Puppet by Perforce organization, partnering with support engineers and product teams to drive outcomes.