Senior Development & Fundraising Operations Coordinator

American Chemical Society; New York (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Job summary

The American Cancer Society is seeking an experienced fundraising and operations professional to support multi-million-dollar portfolios across individual, corporate, and event channels. You will help plan, execute, and optimize fundraising programs and events while ensuring exceptional donor and participant experiences.

You will manage workflows, monitor deadlines, perform financial duties, and maintain data in CRM systems such as Salesforce.

Qualifications

• Demonstrated ability to deliver high-quality customer service to internal and external stakeholders.
• Skilled in partnering and collaborating across teams to ensure consistent communication, integration, and shared ownership of timelines and outcomes.
• Ability to identify needs/issues, define problems, assess options, and implement practical solutions.
• Strong organizational skills; effectively manages multiple priorities and deadlines while delivering accurate, high-quality work.
• Ability to adapt quickly to changing portfolios, teams, priorities, and systems; able to ramp up rapidly in new contexts.
• Strong written and verbal communication skills; develops and delivers communications tailored to varied audiences and needs.
• Proficiency with Microsoft Office and collaboration tools (e.g., Microsoft Teams) and ability to learn and utilize internal platforms and data systems (e.g., Salesforce/CRM, reporting tools, procurement/contract tools, auction/event tools, etc.)

Responsibilities

• Provides fundraising and event execution support in partnership with event managers and development leadership to ensure best-in-class execution and achievement of revenue targets; supports planning, timelines, logistics, and high-impact opportunities; manages relationships with participants, volunteers, partners, sponsors, and vendors to ensure strong customer experience and stewardship.
• Manages operational systems and workflow execution by implementing and maintaining organized task and reminder systems; proactively monitors deadlines and deliverables; identifies issues, recommends solutions, and drives follow-through to support revenue growth strategies and operational excellence.
• Performs financial and administrative support activities including processing donations and payments, tracking expenses, supporting reclasses as needed, and ensuring work is completed in alignment with internal policies, procedures, and controls.
• Supports customer relationship management and constituent data needs by inputting and maintaining information in relevant platforms; generating reports and insights to support revenue performance, prospecting/engagement efforts, and team decision-making.
• Serves as a subject matter expert in tools, platforms, and/or fundraising programs (as assigned) by troubleshooting, providing guidance to staff, developing/correcting materials, and contributing to training, workgroups, or projects.
• Provides volunteer and leadership support including committee/board support, volunteer recruitment/communications, scheduling, recognition, and stewardship; may support executive volunteer engagement and other leadership-facing needs.

Skills

Customer service

Cross-team collaboration

Problem solving

Organization

Adaptability

Communication

Policy interpretation

CRM/Data proficiency

Education

Associate degree or equivalent

Tools

Microsoft Office

Microsoft Teams

Salesforce/CRM

Job description

The American Cancer Society is seeking an experienced fundraising and operations professional to support multi-million-dollar portfolios across individual, corporate, and event channels. You will help plan, execute, and optimize fundraising programs and events while ensuring exceptional donor and participant experiences.

You will manage workflows, monitor deadlines, perform financial duties, and maintain data in CRM systems such as Salesforce.