Senior Dev Manager - Production & Reliability (Remote)

Universal Background Screening; Austin (TX); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Vacation and sick time

Paid company holidays

Job summary

Universal Background Screening is seeking a hands-on Senior Development Manager to be the first line of technical response in U.S. hours. You will investigate, debug and root-cause production issues, guiding them to resolution with global teams.

You’ll grow U.S. engineering capability to support Orion end to end, combining hands-on work with leadership, runbooks, and incident processes.

Qualifications

• 8+ years in software engineering with 3+ years leading engineers.
• Strong production debugging and RCA in distributed cloud systems.
• Proficiency in C# / .NET 6+ and REST APIs.
• SQL and relational DBs with performance tuning.
• Observability stacks: ELK, Grafana, alerting.
• Experience with Docker, Kubernetes and AWS.

Responsibilities

• Production support with RCA and issue resolution.
• Act as U.S.-hours technical lead for Orion production issues.
• Document findings and hand off to global teams.
• Own incident communications and runbooks.
• Lead post-incident reviews and follow-ups.
• Mentor and grow U.S.-based engineers.

Skills

8+ years SWE

Production debugging

Root-cause analysis

C# / .NET

SQL / MySQL / SQL Server

Observability tools

Docker / Kubernetes

AWS (RDS)

REST APIs

OAuth 2.0 / JWT

Git / CI/CD

Jira / Confluence

Clear written comms

Time-zone collaboration

Education

High school diploma or equivalent

Tools

ELK/Elasticsearch

Grafana

Confluence

Docker

Kubernetes

AWS (RDS)

Git

CI/CD

Job description

Universal Background Screening is seeking a hands-on Senior Development Manager to be the first line of technical response in U.S. hours. You will investigate, debug and root-cause production issues, guiding them to resolution with global teams.

You’ll grow U.S. engineering capability to support Orion end to end, combining hands-on work with leadership, runbooks, and incident processes.