Software Developer

Universal Background Screening; Austin (TX); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Vacation and sick time

Paid company holidays

Job summary

Universal Background Screening is seeking a hands-on Senior Development Manager to be the first line of technical response in U.S. hours. You will investigate, debug and root-cause production issues, guiding them to resolution with global teams.

You’ll grow U.S. engineering capability to support Orion end to end, combining hands-on work with leadership, runbooks, and incident processes.

Qualifications

• 8+ years in software engineering with 3+ years leading engineers.
• Strong production debugging and RCA in distributed cloud systems.
• Proficiency in C# / .NET 6+ and REST APIs.
• SQL and relational DBs with performance tuning.
• Observability stacks: ELK, Grafana, alerting.
• Experience with Docker, Kubernetes and AWS.

Responsibilities

• Production support with RCA and issue resolution.
• Act as U.S.-hours technical lead for Orion production issues.
• Document findings and hand off to global teams.
• Own incident communications and runbooks.
• Lead post-incident reviews and follow-ups.
• Mentor and grow U.S.-based engineers.

Skills

8+ years SWE

Production debugging

Root-cause analysis

C# / .NET

SQL / MySQL / SQL Server

Observability tools

Docker / Kubernetes

AWS (RDS)

REST APIs

OAuth 2.0 / JWT

Git / CI/CD

Jira / Confluence

Clear written comms

Time-zone collaboration

Education

High school diploma or equivalent

Tools

ELK/Elasticsearch

Grafana

Confluence

Docker

Kubernetes

AWS (RDS)

Git

CI/CD

Job description

Location: United States (remote or hybrid)

• Reports to: VP of Engineering
• Type: Full-time

About The Role

Universal Background Screening is modernizing its platform with Orion, a cloud-based background-screening platform. It runs alongside long-standing legacy systems while clients migrate. We're looking for a hands-on Senior Development Manager to be the first line of technical response in U.S. hours. You'll log in, investigate, debug and find the root cause of production issues quickly, then drive them to resolution with our global engineering teams. You'll also lead and grow U.S. engineering capability so that Orion can be supported end to end from the United States.

This is a player-coach role. You'll spend real time in logs, dashboards, code and data, and you'll build the processes and people that make production support predictable.

What you'll do

Production support and root-cause analysis (primary focus)

Act as the U.S.-hours technical lead for Orion production issues. Triage, reproduce, and investigate through logs, metrics, traces, queries and code.

Perform root-cause analysis and deliver a clear diagnosis, workaround or fix path fast, even when the permanent fix is built by another team.

Hand off well-documented findings to global engineering teams, so fixes start from evidence, not from scratch.

Own incident communication: keep tickets current (status, workaround, fix, target release) and keep stakeholders informed until closure.

Lead post-incident reviews and drive the follow-up actions that prevent repeats.

Engineering leadership

Lead, mentor and grow U.S.-based engineers, and build their ability to support Orion independently. That includes knowledge transfer, runbooks and training.

Partner with engineering leaders and teams across time zones on priorities, handoffs and escalations.

Help define and run the support model: triage ownership, escalation paths, on-call rotation and U.S./global handoffs.

Platform knowledge

Become an expert in Orion’s architecture, integrations and data flows, including how Orion interacts with legacy systems during migration.

Keep architecture, runbooks and troubleshooting guides current in Confluence.

What you'll bring

Required

• 8+ years in software engineering, including 3+ years leading engineers or teams, while staying hands‑on.
• Strong production debugging and root‑cause analysis in distributed, cloud-hosted systems.
• C# / .NET (.NET 6+), including REST APIs and service-to-service integration.
• SQL and relational databases (MySQL and/or SQL Server): query analysis, performance tuning, data investigation.
• Observability tools: centralized logging (e.g. ELK/Elasticsearch), metrics and alerting (e.g. Grafana), and log-driven diagnosis.
• Containers and cloud: Docker, Kubernetes, and AWS (e.g. RDS).
• Integrations and security basics: JSON/XML APIs, OAuth 2.0/JWT, certificates, TLS.
• Source control and delivery: Git branching workflows (e.g. GitFlow), CI/CD pipelines, code quality gates (e.g. SonarQube).
• Agile tooling: Jira and Confluence.
• Excellent written communication: clear incident updates, RCAs and handoffs to distributed teams.
• Comfort working with teams across time zones, with some flexibility for early-morning overlap and occasional evening release windows.

Nice to have

• Experience modernizing or migrating from legacy platforms (e.g. classic ASP, VB, older monoliths) to modern services.
• Background screening, HR tech or other regulated data (FCRA, PII handling).
• Experience with ATS or HRIS integrations.
• MongoDB, load testing (e.g. JMeter) or test automation (e.g. Playwright).
• Practical use of AI-assisted development and debugging tools, with sound review practices.
• Experience building on-call programs, runbooks and incident-management processes.

What success looks like

First 30 days: access to all environments and tools; you know the Orion architecture, key integrations and the support process; you shadow and then lead triage of live issues.

First 60-90 days: you independently triage and root-cause most U.S.-hours production issues, with clear handoffs and current tickets; the first runbooks are in place; you're training other U.S. engineers.

Ongoing: faster time to diagnosis, fewer repeat incidents, predictable releases, and a U.S. team that can support Orion end to end.

Position Requirements

Requirements

• Education
• High school diploma or equivalent required.
• Experience
• 6+ years of ASP.NET , Entity Framework and C# experience
• 4+ years of TSQL experience
• 4+ years of Integration development
• 2+ years of Kubernetes and RabbitMQ experience
• 2+ years of Angular and React JS experience
• Experience with and transforming XML documents is a plus
• Skills
• Having a portfolio site and code examples is a plus
• Good knowledge with JavaScript, JQuery and AJAX
• VBScript is a plus (for conversion of legacy applications)
• Software development utilizing Microsoft development tools and methodologies (Visual Studio)
• Microsoft products and operating systems
• Creation and maintenance of internal workflow systems
• Independently design, code, and test major features of integrated systems.
• Attention to efficiency, performance, and reliability of the system through design and coding
• Understanding of front-end and middle tier technologies and coding best practices
• Ensure compliance to standards and SDLC practices

We offer great benefits including medical, dental, vision, matching 401(k), generous employee referral bonuses, vacation and sick time, and paid company holidays.

Must be available for an in-person interview. Fluent English, both written and verbal, is required.

Selected candidates will be required to pass a comprehensive background check and drug screening.

Universal Background Screening is unable to sponsor or take over sponsorship of employment Visa.

Universal Background is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.