Senior Dev Manager, Production Platform Lead (Remote)

Universal Background Screening; United States; Remoto; USD 150.000 - 190.000; Tempo pieno

Descrizione del lavoro

Universal Background Screening seeks a hands-on Senior Development Manager for the Orion Platform to own production support during U.S. hours and lead a growing engineering team.

You will diagnose issues by digging into logs, dashboards, and code, and coordinate with global teams to drive reliable end-to-end Orion operation from the United States. This player-coach role emphasizes mentorship, runbooks, and scalable processes, enabling a world-class production-support capability and timely

Competenze

• 8+ years in software engineering, including 3+ years leading engineers or teams, while staying hands-on.
• Strong production debugging and root-cause analysis in distributed, cloud-hosted systems.
• C# / .NET (NET 6+), including REST APIs and service-to-service integration.
• SQL and relational databases (MySQL and/or SQL Server): query analysis, performance tuning, data investigation.
• Observability tools: centralized logging (ELK/Elasticsearch), metrics and alerting (Grafana), and log-driven diagnosis.
• Containers and cloud: Docker, Kubernetes, and AWS (e.g. RDS).
• Integrations and security basics: JSON/XML APIs, OAuth 2.0/JWT, certificates, TLS.
• Source control and delivery: Git branching workflows (GitFlow), CI/CD pipelines, code quality gates (SonarQube).
• Agile tooling: Jira and Confluence.
• Excellent written communication: clear incident updates, RCAs and handoffs to distributed teams.
• Comfort working with teams across time zones, with some flexibility for early-morning overlap and occasional evening release windows.

Mansioni

• Act as the U.S.-hours technical lead for Orion production issues. Triage, reproduce, and investigate through logs, metrics, traces, queries and code.
• Perform root-cause analysis and deliver a clear diagnosis, workaround or fix path fast, even when the permanent fix is built by another team.
• Hand off well-documented findings to global engineering teams, so fixes start from evidence, not from scratch.
• Own incident communication: keep tickets current (status, workaround, fix, target release) and keep stakeholders informed until closure.
• Lead post-incident reviews and drive the follow-up actions that prevent repeats.
• Lead, mentor and grow U.S.-based engineers, and build their ability to support Orion independently. That includes knowledge transfer, runbooks and training.
• Partner with engineering leaders and teams across time zones on priorities, handoffs and escalations.
• Help define and run the support model: triage ownership, escalation paths, on-call rotation and U.S./global handoffs.
• Work with Product, Program Management and Scrum to turn business needs into clear, prioritized, well-scoped work.
• Support predictable two-week sprint delivery and releases: release readiness, verification, and rollback when needed.
• Champion engineering discipline: code review, testing, ticket hygiene, documentation and secure coding.
• Identify recurring issues and technical debt, and make the case for fixing root causes.
• Become an expert in Orion's architecture, integrations and data flows, including how Orion interacts with legacy systems during migration.
• Keep architecture, runbooks and troubleshooting guides current in Confluence.

Conoscenze

Production debugging

Root-cause analysis

C# / .NET

SQL databases

Observability tools

Docker & Kubernetes

Cloud (AWS)

API security basics

Git CI/CD

Agile tooling

Communication

Strumenti

ELK/Elasticsearch

Grafana

Jira

Confluence

Git

CI/CD

SonarQube

Playwright

Descrizione del lavoro

Universal Background Screening seeks a hands-on Senior Development Manager for the Orion Platform to own production support during U.S. hours and lead a growing engineering team.

You will diagnose issues by digging into logs, dashboards, and code, and coordinate with global teams to drive reliable end-to-end Orion operation from the United States. This player-coach role emphasizes mentorship, runbooks, and scalable processes, enabling a world-class production-support capability and timely