Senior Desktop & VIP Support Technician

NTT America, Inc.; Atlanta (GA); On-site; USD 37,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Employee assistance

Life and AD&D insurance

Flexible spending or health savings

Job summary

NTT DATA is seeking a Desktop Support Technician in Atlanta, GA to ensure day-to-day operation of technology applications and equipment. You will provide deskside support, perform moves and installations, and escalate complex issues when needed.

Experience with Windows OS, TCP/IP, DHCP, and ServiceNow will help you succeed. The role requires 4+ years of end-user and desktop support, strong communication, and flexibility to work shifts or weekends.

Qualifications

• 4+ years of end user and desktop support experience.
• Proficient in Windows operating system and common admin tasks.
• A+ Certification highly preferred.
• Willingness to work a shift/weekend schedule.

Responsibilities

• Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems.
• Provide deskside assistance to resolve technology issues and transfer knowledge to end users on computer-related issues.
• Perform scheduled moves, installations, and cancellations, and other MAC-related tasks.
• Provide Level II support for users with high customer satisfaction, technical knowledge and timeliness.
• Escalate complex issues to management when not resolved at this level.
• Use ServiceNow for ticketing and ensure all requests have tickets and follow-up work.
• Resolve tickets within documented service levels.
• Collaborate with asset management, network services, software systems engineering, applications development and printer maintenance to restore service.
• Assist to develop and document improvements to current processes, updating KA and SOPs.
• Demonstrate excellent presentation, verbal and written communication skills.
• Provide technology refresh support as needed.
• All other tasks as assigned.

Skills

End user support

Desktop support

Customer service

Communication skills

Education

A+ Certification

Tools

Windows OS

Internet Explorer

TCP/IP

DHCP

Device Manager

Registry Editor

User Manager / Admin Commands

ServiceNow

Job description

NTT DATA is seeking a Desktop Support Technician in Atlanta, GA to ensure day-to-day operation of technology applications and equipment. You will provide deskside support, perform moves and installations, and escalate complex issues when needed.

Experience with Windows OS, TCP/IP, DHCP, and ServiceNow will help you succeed. The role requires 4+ years of end-user and desktop support, strong communication, and flexibility to work shifts or weekends.