Deskside Support Technician

NTT DATA North America; Alpharetta (GA); On-site; USD 3,722,000 - 5,583,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company matching

Paid time off

Job summary

NTT DATA North America seeks a Deskside Support Technician to join our on-site team in Alpharetta, Georgia. You will deliver hands-on technical assistance at a client site, resolve issues, and ensure smooth operation of desktops, laptops, and peripherals.

The role emphasizes strong customer service, ticketing via ServiceNow, and collaboration with IT staff. Candidates should have 4+ years in end-user/desk-side support, be able to lift up to 50 lbs, and be available for shift/weekend coverage.

Qualifications

• 4+ years of end user and desktop support experience.
• Proficient with Windows operating system and basic network concepts.

Responsibilities

• Maintain day-to-day operation of software and hardware by diagnosing and resolving issues.
• Provide deskside support to end users and transfer knowledge on common problems.
• Perform moves, installations, and MAC-related tasks as needed.
• Offer Level II support with timely resolution or escalation as required.
• Use ServiceNow to track tickets and ensure SLA compliance.

Skills

End user support

Desktop support

Windows OS

TCP/IP

Tools

ServiceNow

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Deskside Support Technician to join our team in Alpharetta, Georgia (US-GA), United States (US).

This role is on-site at our client location in Alpharetta, GA. Only local candidates will be considered.

Role Responsibilities

• Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
• Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
• Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
• Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
• Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to elevate issues not resolved at this level to management
• Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
• Ensure all tickets are resolved within documented service levels
• Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
• Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
• Possess excellent presentation, verbal communication and written skills
• Provide technology refresh support as needed
• All other tasks as assigned

Basic Qualifications

• 4+ years of experience with end user support & desktop support
• 4+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands

Additional Skills

• White Glove support or experience supporting VIPS is a plus
• Able to work on feet for up to 8 hours per day and lift items up to 50 lbs
• A+ Certification Highly Preferred
• Must be flexible to work shift/weekend schedule
• Must have a valid driver’s license and personal vehicle for travel between client offices if necessary

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this hourly role is $27.02 – $40.53. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.