Deskside Support Technician

NTT DATA, Inc.; Alpharetta (GA); On-site; USD 37,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Health savings account

Life and AD&D insurance

Short/long-term disability

Paid time off

Employee assistance

401k with company match

Other benefits

Job summary

NTT DATA, Inc. seeks a Deskside Support Technician in Alpharetta, GA to ensure smooth day-to-day operation of technology, provide deskside assistance, and perform moves, installs and MAC-related tasks.

The role requires 4+ years of end-user and desktop support, Windows OS proficiency, and the ability to deliver strong customer satisfaction. On-site work at client location with comprehensive benefits and growth opportunities.

Qualifications

• 4+ years of experience with end user and desktop support.
• Experience with Windows OS, local/network install, Internet Explorer, TCP/IP, DHCP, Device Manager, Registry, User Manager or Admin Commands.

Responsibilities

• Ensure day-to-day operation of technology apps and equipment by identifying and resolving problems.
• Provide deskside assistance and knowledge transfer to end users on computer issues.
• Perform moves, installs and cancellations, including MAC-related tasks.
• Deliver level II support with strong customer satisfaction and escalate when needed.
• Use ServiceNow for ticket tracking and ensure tickets meet SLAs.
• Collaborate with IT teams to restore service and fix root causes.
• Develop improvements to processes and SOPs.
• Communicate effectively, both verbally and in writing.
• Provide technology refresh support.
• All other tasks as assigned.

Skills

End user support

Desktop support

Windows OS

TCP/IP basics

Tools

ServiceNow

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Deskside Support Technician to join our team in Alpharetta, Georgia (US-GA), United States (US).

This role is on-site at our client location in Alpharetta, GA. Only local candidates will be considered.

Role Responsibilities:

• Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
• Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
• Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
• Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
• Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to elevate issues not resolved at this level to management
• Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
• Ensure all tickets are resolved within documented service levels
• Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
• Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
• Possess excellent presentation, verbal communication and written skills
• Provide technology refresh support as needed
• All other tasks as assigned
  

Basic Qualifications

• 4+ years of experience with end user support & desktop support
• 4+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands

Additional Skills

• White Glove support or experience supporting VIPS is a plus
• Able to work on feet for up to 8 hours per day and lift items up to 50 lbs
• A+ Certification Highly Preferred
• Must be flexible to work shift/weekend schedule
• Must have a valid driver's license and personal vehicle for travel between client offices if necessary

The starting pay range for this hourly role is $27.02 - $40.53. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including

• medical
• dental
• vision insurance with an employer contribution
• flexible spending or health savings account
• lifeand AD&D insurance
• short and long term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally-required benefits

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta
Job Segment: Technical Support, Cloud, Consulting, Technician, Application Developer, Technology