Desktop Support Technician

Family Healthcare Center; Fargo (ND); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Employer-paid life and AD&D insurance

401(k) with employer match

Job summary

Family HealthCare is seeking a Desktop Support Technician to join our team and provide high-quality support to users across the organization.

Responsibilities include resolving technical issues, responding to helpdesk tickets, and collaborating with engineers and clinical staff to deploy hardware and software solutions. The role emphasizes customer service, documentation, and timely problem resolution.

Qualifications

• AA in Computer Science or related field or equivalent experience.
• Healthcare knowledge and experience preferred.
• Experience in a helpdesk environment.
• Health information systems experience.
• Customer service experience.

Responsibilities

• Identify, research, and resolve technical problems for users.
• Respond to calls and trouble tickets for various support issues promptly and courteously.
• Document, track, and monitor issues to ensure timely resolution.
• Collaborate with System Engineers and clinical staff to resolve problems.
• Design, image, and deploy hardware solutions.
• Assist in evaluating, documenting, and deploying software tools.
• Perform general technical and administrative tasks.
• Support the organization as needed.
• Participate in meetings and trainings.

Skills

Healthcare knowledge

Helpdesk experience

Health information systems

Customer service

Education

AA in Computer Science or related field or equivalent experience

Job description

Family HealthCare is seeking a Desktop Support Technician to join our team!

The Desktop Support Technician will strive to resolve customers' technical issues effectively and efficiently while providing the highest level of customer service possible.

Duties

• Identify, research, and resolve technical problems for users
• Respond to telephone calls and trouble tickets for a variety of technical support issues in a timely and courteous manner.
• Document, track, and monitor issues to ensure timely resolution.
• Work in collaboration with the System Engineers and clinical staff to resolve problems.
• Design, image, and deploy hardware solutions.
• Assist in evaluating, documenting, and deploying corporate software tools.
• Perform general technical and administrative tasks.
• Support the organization as needed
• Perform other duties as requested
• Participates in departmental or organizational meetings and trainings
• Demonstrates ability to use equipment relevant to the position

Qualifications

• AA in Computer Science or related technical field or equivalent experience
• Healthcare knowledge and experience (desired)
• Experience in a helpdesk environment
• Health information systems experience
• Customer service experience

Benefits Overview: Family HealthCare offers a comprehensive benefits package that includes medical, dental, and vision coverage; employer HSA contributions; a 401(k) plan with up to a 4% employer match; paid time off; paid and floating holidays; employer-paid life and AD&D insurance; disability coverage; an Employee Assistance Program; and additional wellness and employee discount programs. Eligibility may vary based on employment status.