Desktop Support Technician

Socket.dev; Fargo (ND); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

HSA contributions

Life and AD&D insurance

Employee Assistance Program

Wellness programs

Job summary

Family HealthCare seeks a Desktop Support Technician to join our team. You will resolve technical issues for users, document problems, and collaborate with system engineers and clinical staff to keep operations running smoothly.

Responsibilities include designing and deploying hardware, evaluating software tools, and providing courteous, professional support in a healthcare setting.

Qualifications

• AA in Computer Science or related technical field or equivalent experience.
• Healthcare knowledge and experience (desired).
• Experience in a helpdesk environment.
• Health information systems experience.
• Customer service experience.

Responsibilities

• Identify, research, and resolve technical problems for users.
• Respond to telephone calls and trouble tickets for a variety of technical support issues in a timely and courteous manner.
• Document, track, and monitor issues to ensure timely resolution.
• Work in collaboration with the System Engineers and clinical staff to resolve problems.
• Design, image, and deploy hardware solutions.
• Assist in evaluating, documenting, and deploying corporate software tools.
• Perform general technical and administrative tasks.
• Support the organization as needed
• Perform other duties as requested
• Participates in departmental or organizational meetings and trainings
• Demonstrates ability to use equipment relevant to the position

Skills

Customer service

Helpdesk experience

Healthcare knowledge

Education

AA in Computer Science or related technical field

Job description

Family HealthCare is seeking a Desktop Support Technician to join our team!

The Desktop Support Technician will strive to resolve customers' technical issues effectively and efficiently while providing the highest level of customer service possible.

Duties

• Identify, research, and resolve technical problems for users
• Respond to telephone calls and trouble tickets for a variety of technical support issues in a timely and courteous manner.
• Document, track, and monitor issues to ensure timely resolution.
• Work in collaboration with the System Engineers and clinical staff to resolve problems.
• Design, image, and deploy hardware solutions.
• Assist in evaluating, documenting, and deploying corporate software tools.
• Perform general technical and administrative tasks.
• Support the organization as needed
• Perform other duties as requested
• Participates in departmental or organizational meetings and trainings
• Demonstrates ability to use equipment relevant to the position

Qualifications

• AA in Computer Science or related technical field or equivalent experience
• Healthcare knowledge and experience (desired)
• Experience in a helpdesk environment
• Health information systems experience
• Customer service experience

Benefits Overview

Family HealthCare offers a comprehensive benefits package that includes medical, dental, and vision coverage; employer HSA contributions; a 401(k) plan with up to a 4% employer match; paid time off; paid and floating holidays; employer-paid life and AD&D insurance; disability coverage; an Employee Assistance Program; and additional wellness and employee discount programs. Eligibility may vary based on employment status.