Senior Endpoint & Desktop Services Analyst

1004 Lehigh Valley Hospital

United States

On-site

USD 90,000 - 120,000

Full time

3 days ago

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Job summary

Lehigh Valley Health Network is seeking an experienced IT professional to manage escalated endpoint security issues, mentor junior staff, and drive stability across desktop environments. You will contribute to strategic IT initiatives, balancing hands-on support with guidance, and help ensure compliant, secure operations.

The role involves coordinating OS upgrades, endpoint refreshes, and facility-driven renovations, with responsibilities spanning collaboration across IT teams and serving as

Qualifications

High School Diploma/GED required.
5 years related work experience.
Deep understanding of Windows OS, enterprise applications, and virtualization technologies (Citrix VDI).
Proficiency with IT service management systems (ServiceNow) and project coordination tools.

Responsibilities

Resolve escalated issues requiring deep technical expertise.
Train and guide junior technicians.
Collaborate with IT teams on infrastructure projects.
Serve as the primary liaison for complex client network service requests, including desktop solutions for hardware, software and OS needs.
Lead and coordinate major projects such as OS upgrades and endpoint refreshes.

Skills

Windows OS

Enterprise applications

Virtualization technologies

ServiceNow usage

Project coordination

Education

Associate’s Degree in related field

Tools

Citrix VDI

ServiceNow

VMware/Hyper-V

Job description

The role involves coordinating OS upgrades, endpoint refreshes, and facility-driven renovations, with responsibilities spanning collaboration across IT teams and serving as

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