Desktop & Diagnostics IT Support Specialist

Downtown Evansville Inc; Evansville (IN); Hybrid; USD 50,000 - 65,000; Full time

Job summary

United Fidelity Bank in Evansville, IN is seeking a Technical Support Analyst to apply systems analysis techniques and provide end-user support across all locations. The role requires diagnosing and resolving hardware, software, and system issues by phone or email with timely, accurate responses.

The candidate will log and prioritize incidents in the help desk system, perform troubleshooting, and escalate when necessary while upholding high confidentiality and security standards.

Qualifications

• Minimum of two years’ relevant experience.
• Bachelor’s degree in a technical field preferred.
• Banking industry experience preferred.
• Knowledge of Microsoft operating systems (Windows 11) highly preferred.

Responsibilities

• Provide training/advice to users on computer equipment.
• Apply systems analysis to determine hardware/software needs.
• Install and repair computer hardware and software.
• Install/configure/test/modify operating systems and applications.
• Deliver desktop support for hardware, software, printing, and apps.
• Diagnose and resolve customer issues via phone/email.
• Log incidents into the help desk system and categorize priorities.
• Escalate issues to senior staff when needed.
• Maintain confidentiality and security of information.
• Assist with Bank Secrecy Act duties under guidance.

Skills

Root cause analysis

Web browsers

Communication

Problem solving

Prioritization

Procedures

Teamwork

Education

Bachelor’s degree in a technical field

Tools

Windows 11

Job description

United Fidelity Bank in Evansville, IN is seeking a Technical Support Analyst to apply systems analysis techniques and provide end-user support across all locations. The role requires diagnosing and resolving hardware, software, and system issues by phone or email with timely, accurate responses.

The candidate will log and prioritize incidents in the help desk system, perform troubleshooting, and escalate when necessary while upholding high confidentiality and security standards.