Help Desk Analyst

Medasource; Fort Wayne (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Medasource seeks a Device Deployment Technician to install, configure, test, and support end-user devices across clinical and operational environments. You will ensure devices are properly deployed, integrated with Epic systems, and ready to support patient care and business operations.

The role requires hands-on experience with imaging, asset management tools, and strong troubleshooting across hardware and software, with the ability to travel between locations as needed in a fast-paced

Qualifications

• Experience deploying and supporting end-user devices in enterprise or healthcare environments.
• Strong troubleshooting skills with hardware and software.
• Ability to manage multiple tasks and work independently with minimal supervision.
• Excellent communication and customer service skills.
• Willingness to travel between locations as needed.
• Experience in healthcare IT environments.
• Knowledge of device imaging, asset management tools, and network connectivity basics.

Responsibilities

• Install, configure, and test end-user devices across clinical and operational environments.
• Ensure proper integration with Epic systems and related applications.
• Label, inventory, and place devices according to deployment plans.
• Perform device validation for correct configuration and performance.
• Diagnose and resolve hardware/software issues promptly.
• Provide on-site troubleshooting and support during deployments.
• Coordinate with clinical and operational staff to minimize workflow disruption.
• Work across multiple facilities and adapt to shifting timelines.
• Maintain documentation of deployment activities and asset tracking.

Skills

End-userDevice deployment

Troubleshooting hardware

Multi-tasking

Customer service

Willingness to travel

Healthcare IT experience

Device imaging & asset tools

Tools

Device imaging

Asset management tools

Network connectivity basics

Job description

Our client is a large healthcare provider and academic health system serving communities across a broad regional network of hospitals, physicians, and specialty care services. Our client is making significant investments in the future of healthcare, including the construction of a new hospital in northeast Indiana that will expand access to advanced inpatient, emergency, and specialty services. In addition, the organization is developing a state-of-the-art downtown academic medical center that will consolidate multiple legacy facilities into a single modern campus. Together, these initiatives reflect our client’s commitment to improving patient access, advancing innovation, and meeting the growing healthcare needs of the communities it serves.

Job Description:

The Device Deployment Technician is responsible for the installation, configuration, testing, and support of end-user devices across clinical and operational environments. This role ensures that all hardware is properly deployed, integrated with Epic systems, and fully functional to support patient care and business operations. The ideal candidate is technically proficient, detail-oriented, adaptable, and comfortable working directly with clinical staff in fast-paced healthcare settings.

Key Responsibilities:

• Install, configure, and test end-user devices, including workstations, laptops, tablets, printers, and peripheral equipment.
• Ensure proper integration and functionality of devices and their associated applications.
• Label, inventory, and accurately place devices according to organizational standards and deployment plans.
• Perform device validation to confirm correct configuration, connectivity, and system performance.
• Diagnose and resolve hardware and software issues in a timely and professional manner.
• Provide on-site troubleshooting and support during and after deployment activities.
• Interact professionally with clinical and operational staff to minimize workflow disruption and ensure positive user experience.
• Work across multiple facilities and departments, adapting to shifting priorities and project timelines.
• Maintain accurate documentation of deployment activities, asset tracking, and issue resolution.

Qualifications:

• Experience deploying and supporting end-user devices in enterprise or healthcare environments.
• Strong troubleshooting skills with both hardware and software systems.
• Ability to manage multiple tasks and work independently with minimal supervision.
• Excellent communication and customer service skills.
• Willingness to travel between locations as needed.
• Experience in healthcare IT environments.
• Knowledge of device imaging, asset management tools, and network connectivity basics.