Senior Desktop Support Engineer – Windows & End-User Tech

KBR; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

KBR in Houston, TX is seeking a Senior IT Customer Support Analyst to deliver Tier 2 desktop and deskside support for Windows 11 endpoints. You will be the on-site contact for device deployments, incident resolution, and asset management, working with IT teams to keep business operations running smoothly.

The role emphasizes strong customer service, effective communication, and collaboration across distributed IT teams, with on-site responsibilities and local travel as needed.

Qualifications

• Bachelor's degree in IT/CS/IS/Engineering or equivalent experience.
• 2+ years desktop/deskside or IT customer support in a corporate setting.
• Experience with Windows 11, enterprise apps, and ticketing/ITSM tools.
• Ability to lift/move IT equipment and travel for local support.

Responsibilities

• Provide Tier 2 desktop and deskside support for laptops, desktops, printers, and mobile devices.
• Troubleshoot Windows 11, Microsoft 365, Teams, authentication, and end-user apps.
• Stage, image, configure, deploy, and replace end-user computing equipment.
• Maintain asset inventory and support equipment tracking in ITSM systems.
• Coordinate hardware diagnostics, repairs, and warranty with vendors.
• Support onboarding, device refresh, data migrations, and recovery.
• Assist with conference room tech and collaboration tools.
• Perform basic network/ connectivity troubleshooting and escalate as needed.
• Document incidents, requests, and knowledge-base content.
• Participate in on-call, after-hours, and site support as needed.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Bachelor's degree in IT/CS/IS/Engineering

Tools

ServiceNow

Microsoft 365

Teams

Intune

Endpoint Manager

Cisco networks

Job description

KBR in Houston, TX is seeking a Senior IT Customer Support Analyst to deliver Tier 2 desktop and deskside support for Windows 11 endpoints. You will be the on-site contact for device deployments, incident resolution, and asset management, working with IT teams to keep business operations running smoothly.

The role emphasizes strong customer service, effective communication, and collaboration across distributed IT teams, with on-site responsibilities and local travel as needed.