Senior Desktop Support Lead – Enterprise IT

KBR Careers

Dayton (OH)

On-site

USD 90,000 - 120,000

Full time

41 hours ago

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Job summary

KBR is seeking a Senior IT Customer Support Analyst to lead desktop support across a complex enterprise environment. This role provides advanced technical support, mentorship, and cross-team coordination to resolve incidents efficiently and maintain high user satisfaction.

The position emphasizes Windows, Microsoft 365, collaboration technologies, endpoint hardware, and enterprise support processes, with responsibilities spanning incident management, reporting, and process improvements across

Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related field, or equivalent experience.
5+ years of enterprise desktop support experience.
Experience providing Tier 2/3 desktop support within a Microsoft-based environment.
Experience leading, mentoring, or directing technical support professionals.

Responsibilities

Serve as a senior escalation resource for complex desktop, endpoint, and user support issues.
Provide support to internal and external customers within SLA.
Stage, configure, deploy, and support laptops, desktops, workstations, peripherals, printers and mobile devices.
Install, configure, and support Windows OS, Microsoft 365, Teams, and enterprise technologies.
Lead or coordinate daily activities of support personnel across locations.
Prepare service delivery reports and operational dashboards.