Senior Desktop Support Lead: Windows, 365 & VDI

KBR Careers; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

KBR is seeking a Senior IT Customer Support Analyst to lead desktop support operations across a large enterprise. The role combines hands-on technical support with leadership, mentoring, and process improvement across multiple offices and project locations.

Ideal candidates have 5+ years of enterprise desktop support, experience in Tier 2/3 environments, and strong knowledge of Windows, Microsoft 365, VDI, and enterprise printing. Valid US work authorization may be required.

Qualifications

• 5+ years of enterprise desktop support experience.
• Experience providing Tier 2 or Tier 3 desktop support within a Microsoft-based environment.
• Experience leading, mentoring, or directing the work of other technical support professionals.

Responsibilities

• Serve as a senior escalation resource for complex desktop, endpoint, and user support issues.
• Provide customer support to internal and external customers within established service levels.
• Stage, configure, deploy, and support laptops, desktops, workstations, peripherals, printers, and mobile devices.
• Install, configure, and support Microsoft Windows operating systems, Microsoft 365 applications, Teams, and enterprise technologies.
• Troubleshoot authentication technologies (MFA, smart cards, SSO, certificates).
• Diagnose and resolve local and network printing issues and manage print servers.
• Support VDI and remote-access technologies; provide AV support for meetings.
• Lead or coordinate daily activities of dispersed support personnel; mentor junior technicians.

Job description

KBR is seeking a Senior IT Customer Support Analyst to lead desktop support operations across a large enterprise. The role combines hands-on technical support with leadership, mentoring, and process improvement across multiple offices and project locations.

Ideal candidates have 5+ years of enterprise desktop support, experience in Tier 2/3 environments, and strong knowledge of Windows, Microsoft 365, VDI, and enterprise printing. Valid US work authorization may be required.