Senior Desktop Support Team Lead – Windows & Enterprise IT
KBR Careers
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
KBR is seeking a Senior IT Customer Support Analyst, Desktop Support to provide advanced technical support and leadership across a complex enterprise computing environment. This role serves as a senior escalation resource for desktop, endpoint, and end-user support while ensuring timely incident and service request resolution.
The candidate will mentor staff, drive continuous improvement, and collaborate with infrastructure, cybersecurity, and business teams to elevate Tier 2 support
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related field.
- 5+ years of enterprise desktop support experience.
- Experience leading, mentoring, or directing technical support staff.
Responsibilities
- Serve as a senior escalation resource for complex desktop, endpoint, and user support issues.
- Provide customer support within established service levels.
- Stage, configure, deploy, and support laptops, desktops, workstations, peripherals, printers, and mobile devices.
- Install, configure, and support Windows OS, Microsoft 365, Teams, and related enterprise technologies.
- Lead or coordinate daily activities of support personnel across offices and project locations.
- Prepare and present service delivery reports, ticket metrics, and operational dashboards.
Skills
Education
Tools
Job description
KBR is seeking a Senior IT Customer Support Analyst, Desktop Support to provide advanced technical support and leadership across a complex enterprise computing environment. This role serves as a senior escalation resource for desktop, endpoint, and end-user support while ensuring timely incident and service request resolution.
The candidate will mentor staff, drive continuous improvement, and collaborate with infrastructure, cybersecurity, and business teams to elevate Tier 2 support
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