Senior Desktop Support Lead: Windows, VDI & VIP Support

KBR Careers; Beavercreek (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonuses possible

401K plan with company match

Job summary

KBR is seeking a Senior IT Customer Support Analyst to provide advanced desktop support and operational leadership across a complex enterprise computing environment. You will mentor staff, ensure incident resolution within SLAs, and collaborate with infrastructure, cybersecurity, and business teams to drive improvements.

The role covers end-user devices, MFA, VDI, AV, and IP telephony, with opportunities to influence Tier 2 support strategy and regional delivery across multiple locations.

Qualifications

• Bachelor's degree or equivalent in IT/engineering field.
• 5+ years enterprise desktop support experience.
• Experience leading or mentoring other technical staff.

Responsibilities

• Serve as senior escalation resource for complex desktop and endpoint issues.
• Lead and coordinate daily activities of dispersed support personnel.
• Deploy and support laptops/desktops/workstations and peripherals.
• Perform advanced break/fix and root-cause analysis.
• Install and support Windows, Microsoft 365, Teams, and enterprise tech.
• Triage authentication methods including MFA, SSO, smart cards.
• Support VDI and remote access solutions.
• Provide AV support for conference rooms and videoconferencing.
• Maintain asset inventories and runbooks.
• Prepare service delivery reports and dashboards.

Skills

Advanced Windows support

Microsoft 365

End-user support

Leadership

VDI/Remote access

Networking basics

Print/printing support

Audiovisual support

MS Teams

Security & MFA concepts

Education

Bachelor's degree in IT/CS/IS/Engineering

Tools

Microsoft 365

VDI

Print servers

Teams/communication platforms

Job description

KBR is seeking a Senior IT Customer Support Analyst to provide advanced desktop support and operational leadership across a complex enterprise computing environment. You will mentor staff, ensure incident resolution within SLAs, and collaborate with infrastructure, cybersecurity, and business teams to drive improvements.

The role covers end-user devices, MFA, VDI, AV, and IP telephony, with opportunities to influence Tier 2 support strategy and regional delivery across multiple locations.