Senior Desktop Support Engineer - White-Glove Exec Support

Green Key Resources

New York (NY)

Hybrid

USD 70,000 - 100,000

Full time

14 days+

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Job summary

Green Key Resources in New York City seeks a Senior Technician, Desktop Support to join the IT Support Team. Based in the NYC office, you will provide direct, high-touch technical support to employees across New York, San Francisco, and remote locations, on an 8:00 AM - 5:00 PM Eastern schedule, Monday through Friday, primarily on-site with occasional remote work for after-hours tasks.

The role emphasizes proactive troubleshooting, imaging and deployment, workstation configuration, and end-user

Qualifications

Excellent verbal and written communication skills.
Strong proficiency with Microsoft 365 (Teams, OneDrive, SharePoint).
Solid knowledge of Windows 10 and Windows 11.
Experience with Zoom (meetings, webinars, rooms).
Hands-on experience with printers, laptops, workstations, iPhones.

Responsibilities

Maintain, support, and enhance end-user technologies to ensure reliable operations.
Provision new user accounts, configure laptops, and set up desks/workstations.
Diagnose and resolve hardware and software issues across devices.
Lead hardware/software refresh projects and OS upgrades.
Provide remote and on-site (A/V) support for meetings and conferences.
Own support tickets and drive timely resolution.
Document service desk procedures and propose IT improvements.