Sr. Desktop Technician

Futurewave Systems; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Futurewave Systems is seeking a skilled Desktop Technician in Atlanta, Georgia to provide comprehensive desktop support and manage installations and upgrades of hardware and software. The ideal candidate will possess at least 5 years of experience and in-depth knowledge of various client operating systems including Windows and Novell.

This role requires strong problem-solving skills and the ability to mentor other technicians. Responsibilities also include coordinating technical activities and providing technical instruction as needed.

Qualifications

• 5+ years of increasingly responsible professional experience required.
• Expert knowledge of client operating systems configuration in a Novell environment.
• In-depth knowledge of virtual environments and technology.

Responsibilities

• Identify and resolve desktop issues of high risk and complexity.
• Coordinate resolution across department groups for impacted users.
• Plan and prepare installations and upgrades for hardware/software.

Skills

Active Directory Support

Desktop Support

Communications skills

Citrix Administration

Network Support

Tools

Windows 7

Novell

VDI

Job description

businesses provide a diverse set of specialty, niche-market insurance products in the property, casualty, life and health insurance sectors.

Job Description

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support issues. This position is also responsible for the implementation of installations and upgrades for software and hardware. This position also provides technical instruction to others.

Responsibilities

• Incident and Request Management: Identify, diagnose and resolve desktop issues of high risk and complexity.
• Lead and coordinate resolution across Technology Services departmental groups where multiple end-user associates have been impacted.
• Coordinate desktop component and phone moves affecting multiple users.
• Plan and prepare hardware/software installations and upgrades.
• Recognize opportunities for system or procedure improvements and make recommendations.
• Provide technical advice and training to others (peers and customers).
• Handle activities of moderate risk and complexity or pieces of high risk activities.
• Act as a resource or assist others on difficult technical problems.
• Manage multiple issues concurrently.
• Business Site potential responsibilities: Collaboration with 3rd party / client providers of software, hardware or service.
• Tiered support responsibilities, including: Office security / badge admin, Tape backup admin, IPS admin, Telephony admin, Patch management.
• On site support for Tier 3.
• Project/Initiative responsibilities: Coordinate efforts of small teams (Including UAT).
• Disaster recovery process definition.
• Represent department in meetings, taking notes and accounting for action items.
• Account for, and escalation for technical issues or constraints.
• Mentor or coordinate associate and intermediate technicians on specific projects.
• Must be able to lift 35 lbs onto multi-level surfaces repeatedly throughout the day.

Qualifications

• 5+ years of increasingly responsible professional experience.
• Expert knowledge of supported client operating systems configuration and installation in a Novell environment, NT and Windows 2000, Windows XP, Windows 7.
• In depth knowledge of virtual environments and technology.
• Knowledge of Citrix desktop front end and server backend administration.
• Functional understanding of VDI, Server, Telephony and Network support.
• In depth knowledge of supported application configuration and installations.
• In depth knowledge of supported client/server hardware configurations and installations.
• Knowledge of diagnostic tools for problem detection and resolution.
• Knowledge of LAN design and inter-relatedness of distributed systems functions.
• Experience with Disk Imaging and automated software distribution tools and qualities.
• Good oral and written communication skills.