Lead Desktop Support Technician

Neweratech; San Jose (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

New Era Technology is seeking a Desktop Support Technician to lead a team of desktop technicians onsite. You will handle hardware/software issues, perform deployments, and mentor junior staff. Strong customer service and leadership are essential.

The role requires reliable onsite work and collaboration with IT teams to ensure smooth operations. The ideal candidate has 5+ years of relevant experience, familiarity with Windows/Mac environments, and a proactive approach to improving IT processes

Qualifications

• This is a level 2 desktop support role with leadership responsibilities.
• Experience leading, training and mentoring a team is preferred.
• Experience with Office 365 is a plus.
• Strong customer service skills and communication abilities are required.
• Ability to learn and adapt quickly to changes in IT environments.
• Knowledge of IT security best practices is beneficial.

Responsibilities

• Serve as initial contact for reporting technical issues related to software, hardware and network problems.
• Provide hands-on technical support for desktops, laptops, and peripherals (Windows and MAC).
• Upgrade notebooks and replace parts following manufacturer specs.
• Troubleshoot and diagnose hardware and software issues to ensure timely resolutions.
• Imaging and re-imaging for Windows and Apple notebook deployments.
• Mentor and coordinate with L2 teams and document incidents and resolutions.

Skills

Leadership experience

Customer service

Communication (oral & written)

Adaptability

Troubleshooting & problem solving

Planning & prioritization

Attention to detail

Team collaboration

Education

Highschool diploma or equivalent

Bachelor's or Associate degree in relevant field

Tools

Casper

SCCM

McAfee ePO

Cisco AnyConnect VPN

Office 365

Windows 10

Job description

New Era Technology is seeking a Desktop Support Technician to lead a team of desktop technicians onsite. You will handle hardware/software issues, perform deployments, and mentor junior staff. Strong customer service and leadership are essential.

The role requires reliable onsite work and collaboration with IT teams to ensure smooth operations. The ideal candidate has 5+ years of relevant experience, familiarity with Windows/Mac environments, and a proactive approach to improving IT processes