Desktop Technician

Futurewave Systems; York (York County); On-site; USD 40,000 - 60,000; Full time

Job summary

A financial services company is seeking a Desktop Technician to provide desktop support, implement software and hardware upgrades, and provide training to users. Candidates should have at least 1 year of experience, knowledge of operating systems and diagnostic tools, and excellent communication skills. This position involves managing multiple issues and collaborating with IT departments and external providers. Physical demands include lifting up to 35 lbs. Great opportunity for career growth!

Qualifications

• 1+ years of professional experience in a desktop support role.
• Functional knowledge of client operating systems in a Novell environment, NT, Windows 2000, XP, and 7.
• Knowledge of LAN design and distributed systems functions.

Responsibilities

• Diagnose and resolve desktop support issues.
• Implement installations and upgrades for software and hardware.
• Provide technical instruction and training to others.

Skills

Desktop support

Communication skills

Incident management

Diagnostic tools

Software installation

Tools

Citrix

Disk Imaging

VDI tools

Job description

A financial services company based in Columbus, Georgia, with approximately $29 billion in assets. It provides commercial and retail banking, investment, and mortgage services to customers through 28 locally-branded divisions, 257 branches, and 335 ATMs in Georgia, Alabama, South Carolina, Florida, and Tennessee.

Job Description

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support issues. This position is also responsible for the implementation of installations and upgrades for software and hardware. This position also provides technical instruction to others.

MAJOR AREAS OF ACCOUNTABILITY

• Incident and Request Management: 100%
• Identify, diagnose and resolve desktop issues of low to moderate risk and complexity
• Coordinate resolution across Technology Services departmental groups where multiple end-user associates have been impacted
• Coordinate desktop component and phone moves affecting multiple users
• Prepare hardware/software installations and participate in upgrades
• Recognize opportunities for system or procedure improvements and make recommendations
• Provide training to others (customers)
• Handles activities of low risk and complexity or pieces of moderate risk activities
• Manage multiple issues concurrently
• Business Site potential responsibilities:
• Collaboration with 3rd party / client providers of software, hardware or service
• Office security / badge admin
• Tape backup admin

Qualifications

• 1+ years of professional experience
• Functional knowledge of supported client operating systems configuration and installation in a Novell environment, NT and Windows 2000, Windows XP, Windows 7
• Functional knowledge of Citrix desktop front end and server backend administration
• Functional understanding of VDI, Server, Telephony and Network supportFunctional knowledge of supported application configuration and installations
• Functional knowledge of supported client/server hardware configurations and installations
• Knowledge of diagnostic tools for problem detection and resolution
• Knowledge of LAN design and inter-relatedness of distributed systems functions
• Experience with Disk Imaging and automated software distribution tools and qualities.
• Good oral and written communication skills

Environment/Physical demands

• Must be able to lift 35 lbs onto multi-level surfaces repeatedly throughout the day

Additional Information

To discuss this great opportunity, call me as soon as you can: [phone]

Daryl Justine Espiritu | Recruiter | Futurewave Systems, Inc.