Senior IT Service Desk Manager (SCCM & Enterprise)

Futurewave Systems; Columbus (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Futurewave Systems in Columbus, Georgia, is seeking a help desk manager to oversee the timely delivery of quality technical support services to both internal and external clients. The ideal candidate will manage a team, ensuring effective technical support for windows-based systems.

Qualified individuals will have at least 12 years of IT experience in various areas, including 2 years in enterprise architecture and familiarity with SCCM. The position offers a dynamic environment and growth opportunities.

Qualifications

• 12 years of IT work experience in multiple IT areas in a multi-tier environment.
• 2 years of relevant enterprise-wide architecture experience.
• Experience with SCCM is required.

Responsibilities

• Oversee timely delivery of quality technical support service to clients.
• Support windows-based software systems with networking components.
• Manage personnel effectively.

Skills

Knowledge of software and hardware systems

Effective personnel management

Experience with windows-based software

Microsoft certification

Management experience

Tools

SCCM

Job description

Futurewave Systems in Columbus, Georgia, is seeking a help desk manager to oversee the timely delivery of quality technical support services to both internal and external clients. The ideal candidate will manage a team, ensuring effective technical support for windows-based systems.

Qualified individuals will have at least 12 years of IT experience in various areas, including 2 years in enterprise architecture and familiarity with SCCM. The position offers a dynamic environment and growth opportunities.