Senior Desktop Support Engineer – FinServ Onsite NYC

Risk; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Risk is seeking a Senior Desktop Support Engineer in New York, NY to provide high-level end-user support in a fast-paced financial services environment. You will act as a senior escalation point for complex desktop, hardware, software, and network issues while delivering responsive, professional support to employees at all levels.

The ideal candidate has extensive Windows, Office, and endpoint-management experience, with a track record in financial services.

Qualifications

• Strong written and verbal communication skills.
• Ability to prioritize and manage urgent technical issues in a fast-paced environment.
• Customer-service oriented approach with professional communication.

Responsibilities

• Provide advanced desktop and end-user support on-site in a financial-services environment.
• Escalate complex hardware, software, and network issues as a senior point of contact.
• Diagnose and resolve Windows OS, Office, and desktop application problems.

Skills

Communication skills

Problem-solving

Customer service orientation

Independent work

Team collaboration

Tools

Active Directory

Microsoft Intune

ServiceNow

End-user networking

Job description

Risk is seeking a Senior Desktop Support Engineer in New York, NY to provide high-level end-user support in a fast-paced financial services environment. You will act as a senior escalation point for complex desktop, hardware, software, and network issues while delivering responsive, professional support to employees at all levels.

The ideal candidate has extensive Windows, Office, and endpoint-management experience, with a track record in financial services.