Senior Desktop Support Engineer - On-Site NYC

TSG Risk Management; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

TSG Risk Management is seeking an experienced Senior Desktop Support Engineer in New York City to provide high-level technical support within a fast-paced financial-services environment.

You will act as a senior escalation point for complex desktop, hardware, software, network connectivity and access-related issues while delivering responsive, professional support to employees at all levels of the organization.

Qualifications

• At least five years of professional desktop support experience.
• Experience in the financial-services industry is required.
• Strong knowledge of Windows OS and Microsoft Office applications.
• Experience with Active Directory, user-access management and permissions troubleshooting.
• Experience with Intune or another endpoint-management platform.
• Ability to work on-site in New York City, Monday–Friday.

Responsibilities

• Provide advanced desktop and end-user support in an on-site financial-services environment.
• Serve as an escalation point for complex hardware, software, application, network connectivity and access-related issues.
• Diagnose and resolve Windows operating system, Microsoft Office and desktop application issues.
• Install, configure, maintain and troubleshoot computers, mobile devices, software and peripheral equipment.
• Manage and prioritize support tickets while meeting established response and resolution expectations.
• Support employee onboarding and offboarding, including device preparation, application setup, account access and equipment collection.
• Assist with user account administration, password resets, permissions and access management.
• Provide support for Microsoft Intune, Active Directory and related endpoint-management tools.
• Troubleshoot printers, conference-room technology, remote-access tools and other workplace systems.
• Coordinate with infrastructure, network, security and application teams to resolve escalated issues.
• Communicate clearly with users regarding issue status, resolution steps and expected timelines.
• Create and maintain accurate technical documentation, support procedures and knowledge-base articles.
• Identify recurring problems and recommend improvements to desktop-support processes and systems.
• Assist with technology upgrades, deployments, migrations and other IT projects.
• Provide professional, discreet and customer-focused support to executives and other senior employees.
• Follow established security, compliance and data-protection procedures.

Skills

Desktop support

Windows OS

Microsoft Office

Active Directory

Intune / MDM

Networking basics

Communication skills

Tools

ServiceNow

Microsoft Intune

Job description

TSG Risk Management is seeking an experienced Senior Desktop Support Engineer in New York City to provide high-level technical support within a fast-paced financial-services environment.

You will act as a senior escalation point for complex desktop, hardware, software, network connectivity and access-related issues while delivering responsive, professional support to employees at all levels of the organization.