Senior Desktop & Endpoint Specialist

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 60,000 - 75,000; Full time

Job summary

Jefferson Health in Philadelphia, PA is seeking a Technician III to resolve the most complex desktop infrastructure issues and support endpoint management systems. You will guide junior staff, implement system improvements, and ensure policy compliance while collaborating with engineers, system administrators, and IT leadership.

The role requires strong analytical skills, deep technical knowledge, and the ability to work independently.

Qualifications

• Requires High School Diploma or GED.
• 5 years related work experience.
• Familiar with ServiceNow ticketing system and documentation workflows.
• Knowledge of IP addressing and basic network protocols.

Responsibilities

• Diagnose and resolve advanced OS, enterprise apps, and endpoint security issues.
• Collaborate with IT teams to align desktop environments with standards and security policies.
• Mentor Tier 1 and 2 support staff.
• Document advanced troubleshooting procedures and contribute to knowledge base.
• Communicate effectively with end-users to ensure clarity and satisfaction.

Skills

Analytical skills

Endpoint management

System troubleshooting

Communication

Education

High School Diploma/GED

Tools

ServiceNow

Job description

Jefferson Health in Philadelphia, PA is seeking a Technician III to resolve the most complex desktop infrastructure issues and support endpoint management systems. You will guide junior staff, implement system improvements, and ensure policy compliance while collaborating with engineers, system administrators, and IT leadership.

The role requires strong analytical skills, deep technical knowledge, and the ability to work independently.