Senior Desktop Support Analyst (Tier 2/3) - Onsite DC

System One; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

Spending accounts

Life insurance

401(k) plan

Job summary

System One in Washington DC is seeking a Desktop Support Analyst for a 1st shift, onsite, long-term contract. The role supports a Tier 2/3 IT function and requires US citizenship with the ability to pass a Public Trust background screen.

The candidate will manage asset inventory, perform hardware/software troubleshooting, and coordinate with vendors using ServiceNow, Windows 10/11, Microsoft 365, Intune, and VPN tools. On-call rotation and travel may be required.

Qualifications

• At least five years of overall IT experience.
• Five years of desktop support and service management (ServiceNow).
• Five years of hardware troubleshooting experience.
• Experience with Windows 10/11 in client/server environments.
• Experience with Microsoft 365 and imaging solutions.
• Experience with asset and inventory management.
• Strong communication and customer service skills.
• BS/BA in Information Systems or Computer Science desired; certifications preferred.

Responsibilities

• Provide desktop and per-user support in a Tier 2/3 environment.
• Interface with internal customers and technical teams; document issues clearly.
• Possibly participate in on-call rotation for hardware issues and occasional travel.

Skills

Desktop support

IT experience

Communication skills

Windows 10/11

Microsoft 365

Asset management

Hardware troubleshooting

Excel

VPN diagnosis

SharePoint

ServiceNow

Intune

On-site support

Education

BS/BA in Information Systems or Computer Science

A+, MCDST, MTA, MOS or similar certification

Tools

ServiceNow

Intune

HP Warranty portal

SharePoint

Job description

System One in Washington DC is seeking a Desktop Support Analyst for a 1st shift, onsite, long-term contract. The role supports a Tier 2/3 IT function and requires US citizenship with the ability to pass a Public Trust background screen.

The candidate will manage asset inventory, perform hardware/software troubleshooting, and coordinate with vendors using ServiceNow, Windows 10/11, Microsoft 365, Intune, and VPN tools. On-call rotation and travel may be required.