Senior Desktop Support Analyst II - On-Site Santa Monica

Dyopath; Santa Monica (CA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Life Insurance

401(k) with company match

FSA/HSA options

Pet Insurance

Benefits overview at the company site

Job summary

Dyopath is hiring a Desktop Support Analyst II to resolve complex hardware/software issues and support end users across the client environment. You’ll handle higher-level escalations, mentor junior staff, and help improve documentation and self-service options.

The role is on-site in Santa Monica, CA, with a 29-dollar hourly rate and a focus on reliable endpoint operations and customer-focused problem solving.

Qualifications

• Bachelor’s degree or four years of related work experience required.
• A+ Certification is required; Network+ preferred.
• Experience with Microsoft 365 and end-user support is essential.

Responsibilities

• Provide hardware/software support for PCs, laptops, printers, and peripherals.
• Resolve advanced end-user issues and manage escalations to ensure SLA targets.
• Mentor junior analysts and contribute to knowledge base articles.
• Document processes and create user-friendly procedures for self-service.

Skills

Desktop support

Troubleshooting

Root cause analysis

Microsoft 365

Documentation

Mentoring

Team collaboration

Education

Bachelor’s degree in computer science/IT or 4 years of equivalent experience

A+ Certification

Network+ Certification

Tools

Microsoft 365

Ticketing systems

Active Directory

ITIL concepts

Job description

Dyopath is hiring a Desktop Support Analyst II to resolve complex hardware/software issues and support end users across the client environment. You’ll handle higher-level escalations, mentor junior staff, and help improve documentation and self-service options.

The role is on-site in Santa Monica, CA, with a 29-dollar hourly rate and a focus on reliable endpoint operations and customer-focused problem solving.