Senior Desktop Support Analyst — Hybrid (Austin)

PEAK6; Austin (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits (medical, dental, vision)

Competitive PTO

401k match

Generous external learning reimbursement

Paid subscription to the Calm app

Job summary

PEAK6 is seeking a Senior Desktop Support Analyst to enhance employee experience by offering comprehensive desktop support and managing technology solutions. This role, based in Austin, requires 3+ years of relevant experience in IT support for Windows and macOS systems, aiming to improve service quality and user satisfaction. Join a dynamic team that thrives on creativity and problem-solving, contributing to a robust tech environment.

Qualifications

• 3+ years in desktop support, including executive support.
• Experience with Windows and macOS management solutions.
• Familiar with virtualization technologies and cloud platforms.

Responsibilities

• Provide onsite, email, and chat support for Windows and macOS.
• Manage SaaS integrations and end-user virtual desktops.
• Diagnose and troubleshoot hardware and software issues.

Skills

Problem-Solving

Communication

Teamwork

Customer Service

Tools

VMWare

Microsoft Intune

Zoom

PowerShell

Job description

PEAK6 is seeking a Senior Desktop Support Analyst to enhance employee experience by offering comprehensive desktop support and managing technology solutions. This role, based in Austin, requires 3+ years of relevant experience in IT support for Windows and macOS systems, aiming to improve service quality and user satisfaction. Join a dynamic team that thrives on creativity and problem-solving, contributing to a robust tech environment.