Desktop Support Specialist

ManpowerGroup

San Diego (CA)

On-site

USD 27,276 - 38,848

Full time

14 days+

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Job summary

A leading staffing company is seeking a Desktop Support Specialist in San Diego, CA. The ideal candidate will have experience in the IT industry, strong customer service skills, and proficiency in Windows operating systems. Key responsibilities include managing ticket queues and supporting end user requests. This is a contract position with a focus on administrative functions in the biotechnology sector.

Qualifications

Experience in the IT industry.
Strong work ethic and excellent customer service skills.
Intermediate level of expertise in Windows operating systems.
Ability to effectively set priorities and work under deadlines.

Responsibilities

Timely and accurate management of ticket queue.
Support end user issues or requests.
Adherence to asset management processes.
Provisioning devices for new employees.

Skills

Customer service skills

Windows operating systems

Organizational skills

Teamwork

Tools

Microsoft Outlook

Microsoft Teams

Windows 11

Job description

This range is provided by ManpowerGroup. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $24.00/hr

Direct message the job poster from ManpowerGroup

Talent Acquisition Team at ManpowerGroup

Responsibilities: Timely and accurate management of ticket queue. Adherence to asset management processes to support ongoing accuracy of asset Inventory database and stock. Timely support of end user Issues or requests. Effective management of hardware and software distributed to employees. Provisioning devices for new employees. Deployment and maintenance of peripherals at shared desks. Management of project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives. Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Requirements: Experience in the IT industry. Experience in a customer service role. Strong work ethic. Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users. Maintains a high degree of professionalism in actions, communications, and demeanor. Requires an intermediate level of expertise in Windows operating systems, platform software and associated hardware. Understanding of networking principles and printing environments. Possesses a strong technology background with the ability to execute a task or project to completion. Organized and deadline-driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail. Excellent teamwork skills and the ability to work unsupervised. Demonstrated performance and aptitude consistent with Illumina core values and culture. Handles confidential and sensitive matters with tact and diplomacy. All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

TECHNICAL SKILLS

Must Have