Technology Support Specialist

Walkup, Melodia, Kelly & Schoenberger; San Francisco (CA); On-site; USD 63,700 - 91,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) Plan

Paid Maternity Leave

Paid Paternity Leave

Disability Insurance

Job summary

An established industry player is seeking a dedicated Technology Support Specialist to provide essential on-site support to its personnel. This role involves troubleshooting hardware and software issues, ensuring seamless operation of legal-specific applications, and maintaining high standards of customer service. The ideal candidate will thrive in a fast-paced environment, demonstrating strong technical skills and the ability to manage multiple tasks. Join a collaborative team where your contributions will have a direct impact on the efficiency and effectiveness of operations in a dynamic legal setting. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 2+ years in a technical support role, preferably in a law firm.
• Strong technical, analytical, and problem-solving skills.

Responsibilities

• Provide on-site support for hardware and software issues.
• Diagnose and resolve technical service requests.

Skills

Technical Support

Problem-Solving

Active Directory

Microsoft Office 365

Customer Service

Education

Technical Support Experience

Experience in Law Firm

Tools

Microsoft Azure

Legal Software Applications

Network Switches/Firewalls

Job description

Walkup, Melodia, Kelly & Schoenberger provided pay range

This range is provided by Walkup, Melodia, Kelly & Schoenberger. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$63,700.00/yr - $91,000.00/yr

Direct message the job poster from Walkup, Melodia, Kelly & Schoenberger

Director of Human Resources at Walkup, Melodia, Kelly & Schoenberger

Summary:

This employee’s primary job duty is to provide on-site support to the office personnel including software and hardware assistance for desktop, laptop and remote access. Please keep in mind that we are a relatively small organization and flexibility is important, including possible work assignments outside the confines of this description.

Responsibilities to include but are not limited to:

• Provide support for legal specific software and Microsoft Office 365 (Outlook, Word ,Excel and PowerPoint)
• Hardware support for desktops, Laptops, Printers, and mobile devices such as iPhones, including configuring and troubleshooting.
• Assist with Imaging desktop and laptops, installing software and configure for new users.
• Proficient in providing helpdesk support through remote assistance, phone support, and on-site desk-side assistance.
• Respond to incidents and technical service requests as they arise.
• Diagnose hardware issues and contact warranty support for repair.
• Take ownership of tickets and communicate progress with Manager and customers in a timely manner.
• Maintain a high degree of customer service for all support requests and incidents.
• Help maintain conference room technology and assist with conference room setups as needed, including performing daily checks to ensure that all equipment is working properly.

Required Qualifications:

• A minimum of two plus years in a technical support role in a Law firm
• Ability to multi-task, prioritize and handle pressures well in a fast-paced environment.
• Strong technical, analytical, and problem-solving skills
• Demonstrated expertise in Active Directory users and Group Policies, including user provisioning and access management.
• Experience in imaging laptops and desktops, installing software, creating system images, and creating software deployment packages.
• Strong background with Microsoft Azure, Servers Administration, Network switches/firewalls, LAN Segmentation, Email Routing, and Wi-Fi troubleshooting.
• Experience with legal-specific software applications used in law firms such as CCC Macros and Compulaw.

BENEFITS

We offer excellent benefits (medical/dental/FSA/401(k)), competitive salary and discretionary bonuses and profit sharing contributions.

Salary range: $63,700 - $91,000 DOE (Non-Exempt/OT eligible)

Full time = 35 hours/week

This is an onsite work position. Remote or hybrid schedule is not an option.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Legal Services

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Inferred from the description for this job

Medical insurance

Vision insurance

Paid maternity leave

401(k)

Paid paternity leave

Disability insurance

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