Desktop Support Engineer

Prosum; Los Angeles (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A leading technology services provider in Los Angeles seeks a Technology Services Administrator. This role involves providing expert IT support in a professional services environment for attorneys and staff, ensuring smooth operations in a Microsoft 365/Windows 11 setting. Candidates must have at least 3 years of IT experience in legal or professional services, along with strong interpersonal skills. Benefits include medical and vision insurance.

Qualifications

• 3+ years of IT experience in legal or professional services.
• Expert-level troubleshooting skills required.
• Experience supporting attorneys or client-facing professionals.

Responsibilities

• Deliver white-glove support for users in a Microsoft 365/Windows 11 environment.
• Handle escalated service tickets.
• Support video conferences and high-stakes meetings.

Skills

IT experience in legal or professional services

Windows 11 and Office 365 knowledge

Active Directory

Interpersonal and communication skills

iPhone/Android support

Conference room technology support

Tools

Microsoft 365

iManage

NetDocs

Job description

Base pay range

$85,000.00/yr - $115,000.00/yr

Additional compensation types

Annual Bonus

Technical Recruiter at Prosum | Tech Recruiting, Talent Acquisition, Recruitment Strategy

This is your chance to step into a critical onsite IT role at our client's Century City office and directly supports the infrastructure that powers world-class legal operations.

About the Role:

We are looking for a Technology Services Administrator (Desktop Support professional) who thrives in a fast-paced, professional services environment. In this role, you will be the go-to onsite IT expert, supporting attorneys and staff with end-user systems, meeting technologies, and infrastructure maintenance.

What You’ll Do:

• Deliver white-glove support for users in a Microsoft 365/Windows 11 environment
• Handle escalated service tickets and provide expert-level troubleshooting
• Support video conferences, webinars, and high-stakes meetings
• Maintain AD security groups, MDM, document management systems (iManage, NetDocs)
• Participate in IT projects and infrastructure upkeep
• Work fully onsite, Monday–Friday in a polished professional office
• Be available for occasional after-hours emergencies and light travel between local offices

What You Bring:

• 3+ years of IT experience in legal or professional services (this is a must!)
• Strong knowledge of Windows 11, Office 365, Active Directory, and printer/device troubleshooting
• Experience supporting attorneys or client-facing professionals
• Stellar interpersonal and communication skills
• Hands-on familiarity with iPhone/Android support, conference room tech, and AD

SenioritY level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Law Practice, Technology, Information and Media, and Information Services

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Inferred from the description for this job

Medical insurance

Vision insurance

We do not include job location city data as part of the job description here. The original content referenced Glendale, CA; this has been omitted to avoid outdated information.