Senior Desktop Engineer: Endpoint Automation & Policy

Tential Solutions; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Job summary

Tential Solutions seeks a Level 3 Desktop Engineer to support a multiplatform enterprise environment, focusing on endpoint engineering, automation, and lifecycle management across Windows and macOS. You will leverage Ivanti Neurons and related platforms to build durable, scalable solutions.

As a senior resource, you will mentor Level 2 engineers, collaborate with Information Security and Help Desk, and own design, implementation, and documentation of endpoint policies and automation workflows.

Qualifications

• 5+ years of experience in desktop engineering or endpoint administration in a mid-to-large enterprise
• Bachelor’s degree in Information Technology or related field, or equivalent professional experience
• Strong experience designing and operating enterprise endpoint management solutions
• Advanced knowledge of Windows 10/11 enterprise environments (Group Policy, imaging, registry, remote support)
• Working knowledge of macOS enterprise support and management
• Proficiency in scripting and automation (PowerShell, Bash)
• Experience supporting Microsoft 365, Active Directory, and hybrid/cloud environments

Responsibilities

• Design and maintain endpoint management policies for Windows and macOS, ensuring secure and consistent configurations
• Act as a senior technical resource for endpoint management platforms (including Ivanti Neurons), partnering with internal teams and vendors
• Build and maintain automation using endpoint platforms and scripting (e.g., workflows, bots, sensors, PowerShell, Bash)
• Manage application packaging and automated software deployment processes
• Provide advanced troubleshooting and root-cause analysis for issues escalated from Level 1 and Level 2 teams
• Create solutions, documentation, and automation that enable Level 2 Desktop Engineers to resolve issues independently
• Collaborate with Information Security, Infrastructure, and Help Desk teams on endpoint strategy and initiatives
• Maintain technical documentation, SOPs, and knowledge base content
• Support hardware and software lifecycle planning, refresh, and modernization efforts

Skills

Endpoint engineering

Automation

Scripting (PowerShell, Bash)

Root cause analysis

Documentation

Mentoring junior engineers

Cross-team collaboration

Education

Bachelor’s degree in Information Technology or related field

Tools

Ivanti Neurons

Ivanti Endpoint Manager

Jamf

Active Directory

Microsoft 365

Job description

Tential Solutions seeks a Level 3 Desktop Engineer to support a multiplatform enterprise environment, focusing on endpoint engineering, automation, and lifecycle management across Windows and macOS. You will leverage Ivanti Neurons and related platforms to build durable, scalable solutions.

As a senior resource, you will mentor Level 2 engineers, collaborate with Information Security and Help Desk, and own design, implementation, and documentation of endpoint policies and automation workflows.