L3 Desktop Engineer

Tential Solutions; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Job summary

Tential Solutions seeks a Level 3 Desktop Engineer to support a multiplatform enterprise environment, focusing on endpoint engineering, automation, and lifecycle management across Windows and macOS. You will leverage Ivanti Neurons and related platforms to build durable, scalable solutions.

As a senior resource, you will mentor Level 2 engineers, collaborate with Information Security and Help Desk, and own design, implementation, and documentation of endpoint policies and automation workflows.

Qualifications

• 5+ years of experience in desktop engineering or endpoint administration in a mid-to-large enterprise
• Bachelor’s degree in Information Technology or related field, or equivalent professional experience
• Strong experience designing and operating enterprise endpoint management solutions
• Advanced knowledge of Windows 10/11 enterprise environments (Group Policy, imaging, registry, remote support)
• Working knowledge of macOS enterprise support and management
• Proficiency in scripting and automation (PowerShell, Bash)
• Experience supporting Microsoft 365, Active Directory, and hybrid/cloud environments

Responsibilities

• Design and maintain endpoint management policies for Windows and macOS, ensuring secure and consistent configurations
• Act as a senior technical resource for endpoint management platforms (including Ivanti Neurons), partnering with internal teams and vendors
• Build and maintain automation using endpoint platforms and scripting (e.g., workflows, bots, sensors, PowerShell, Bash)
• Manage application packaging and automated software deployment processes
• Provide advanced troubleshooting and root-cause analysis for issues escalated from Level 1 and Level 2 teams
• Create solutions, documentation, and automation that enable Level 2 Desktop Engineers to resolve issues independently
• Collaborate with Information Security, Infrastructure, and Help Desk teams on endpoint strategy and initiatives
• Maintain technical documentation, SOPs, and knowledge base content
• Support hardware and software lifecycle planning, refresh, and modernization efforts

Skills

Endpoint engineering

Automation

Scripting (PowerShell, Bash)

Root cause analysis

Documentation

Mentoring junior engineers

Cross-team collaboration

Education

Bachelor’s degree in Information Technology or related field

Tools

Ivanti Neurons

Ivanti Endpoint Manager

Jamf

Active Directory

Microsoft 365

Job description

We are seeking a Level 3 Desktop Engineer to support a multiplatform enterprise environment. This role focuses on endpoint engineering, automation, and lifecycle management across Windows and macOS devices. The position leverages enterprise endpoint management platforms (including Ivanti Neurons) and emphasizes building durable solutions that improve efficiency and enable Level 2 support teams.

Key Responsibilities

• Design and maintain endpoint management policies for Windows and macOS, ensuring secure and consistent configurations


• Act as a senior technical resource for endpoint management platforms (including Ivanti Neurons), partnering with internal teams and vendors


• Build and maintain automation using endpoint platforms and scripting (e.g., workflows, bots, sensors, PowerShell, Bash)


• Manage application packaging and automated software deployment processes


• Provide advanced troubleshooting and root-cause analysis for issues escalated from Level 1 and Level 2 teams


• Create solutions, documentation, and automation that enable Level 2 Desktop Engineers to resolve issues independently


• Collaborate with Information Security, Infrastructure, and Help Desk teams on endpoint strategy and initiatives


• Maintain technical documentation, SOPs, and knowledge base content


• Support hardware and software lifecycle planning, refresh, and modernization efforts

Qualifications

• 5+ years of experience in desktop engineering or endpoint administration in a mid-to-large enterprise


• Bachelor’s degree in Information Technology or related field, or equivalent professional experience


• Strong experience designing and operating enterprise endpoint management solutions


• Advanced knowledge of Windows 10/11 enterprise environments (e.g., Group Policy, imaging, registry, remote support)


• Working knowledge of macOS enterprise support and management


• Proficiency in scripting and automation (e.g., PowerShell, Bash)


• Experience supporting Microsoft 365, Active Directory, and hybrid/cloud environments

Preferred Qualifications

• Experience with Ivanti Endpoint Manager and/or Ivanti Neurons


• Experience supporting Windows and macOS environments at scale


• Experience with Jamf or other macOS management platforms


• Familiarity with endpoint security, EDR, or vulnerability management tools


• Ability to lead technical initiatives and mentor junior engineers