Senior Desktop & Conference Room AV Engineer (Onsite)

Yoh, A Day & Zimmermann Company; Radnor (Delaware County); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical Benefits

Health Savings Account

Life & Disability Insurance

401K Plan

Direct Deposit & weekly pay

Referral Bonus Programs

Training opportunities

Job summary

Yoh, a Day & Zimmermann company, is seeking an experienced on-site desktop and conference room support specialist in Radnor, PA to serve a busy business environment. You will manage end-user computing, AV setups, and SIP-based meetings while collaborating with the global UC group to ensure seamless service delivery for executives and staff.

This role requires 5+ years in desktop and conference room support, strong communication, and solid knowledge of Microsoft operating systems and Office.

Qualifications

• Minimum 5–7 years in desktop and conference room support.
• Excellent interpersonal and communication skills with business users.
• Strong knowledge of Microsoft operating systems and Office Suite.
• Experience joining SIP-enabled conference rooms.
• Experience setting up lavaliere mics and presenting content on screens.
• Familiarity with ServiceNow is a plus.
• Desktop support with AV experience and on-site availability.
• Experience with Cisco, Teams, and Crestron is helpful.

Responsibilities

• Support end-user computing and technology service delivery for professionals.
• Advance a customized support model to improve service levels.
• Troubleshoot inquiries and issues in day-to-day workflows.
• Use root-cause and trend analysis to prevent issues.
• Escalate issues with vendors when needed and coordinate repairs.
• Coordinate with vendors for moves, exchanges and maintenance.
• Support conference rooms and work with the global UC group.

Skills

Desktop and conference room support

Interpersonal and communication skills

Microsoft operating systems

Microsoft Office including Outlook

SIP-enabled conference rooms

AV setup and large meetings

ServiceNow knowledge

Cisco/Teams/Crestron experience

Tools

Microsoft Teams

Webex

Crestron

Cisco devices

ServiceNow

Job description

Yoh, a Day & Zimmermann company, is seeking an experienced on-site desktop and conference room support specialist in Radnor, PA to serve a busy business environment. You will manage end-user computing, AV setups, and SIP-based meetings while collaborating with the global UC group to ensure seamless service delivery for executives and staff.

This role requires 5+ years in desktop and conference room support, strong communication, and solid knowledge of Microsoft operating systems and Office.