Senior Deskside Support Technician — Hybrid/Remote Options

BVA Bear's IT Solutions; Boiling Springs (PA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Job summary

BVA Bears IT Solutions is seeking a Senior Deskside Support Technician for a full-time onsite role, primarily supporting City of Philadelphia facilities. Candidates must reside within a reasonable commuting distance to Philadelphia.

Limited remote work may be available as appropriate, with standard hours 8:00 a.m. to 6:00 p.m. ET, Monday through Friday, and flexibility to support City Council meetings and hearings.

Qualifications

• Minimum 5–7 years of deskside or desktop support experience.
• Strong customer service skills and experience supporting executive or government users.
• Proficiency with Windows operating systems, Microsoft 365, and common collaboration tools.

Responsibilities

• Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools.
• Perform individualized workstation setup, configuration, upgrades, and data migration.
• Respond to, resolve, and document service requests using the City approved ticketing system.
• Support audiovisual and collaboration technology for City Council meetings and public hearings.
• Deliver end-user training and technology refresher sessions.
• Assist with Right-to-Know RTK data collection support activities as required.
• Execute transition in and transition out tasks under the direction of the Project / Operations Manager.
• Maintain accurate documentation of workstation builds, troubleshooting steps, and service resolutions.

Skills

Deskside support

Desktop support

Customer service

Windows OS

Microsoft 365

Collaboration tools

Tools

Ticketing system

Audio/Video equipment

Job description

BVA Bears IT Solutions is seeking a Senior Deskside Support Technician for a full-time onsite role, primarily supporting City of Philadelphia facilities. Candidates must reside within a reasonable commuting distance to Philadelphia.

Limited remote work may be available as appropriate, with standard hours 8:00 a.m. to 6:00 p.m. ET, Monday through Friday, and flexibility to support City Council meetings and hearings.