Senior Deskside Support Technician – Philadelphia- (P/T Position)

BVA Bear's IT Solutions; Boiling Springs (PA); Hybrid; USD 25,000 - 41,000; Part time

Benefits offered by this job

Health insurance

Flexible work from home

Job summary

BVA Bear's IT Solutions is seeking a Senior Deskside Support Technician for a part-time role (~20 hours/week) based at Philadelphia City Hall. You will provide high-touch, on-site IT support to City Council members and staff, including workstation setup, troubleshooting, and end-user assistance during meetings and office hours.

The ideal candidate has 5–7 years' deskside or desktop support experience, strong customer service, and proficiency with Windows, Microsoft 365, and common collaboration

Qualifications

• Minimum 5–7 years of deskside or desktop support experience.
• Experience supporting executive or government users is a plus.
• Proficiency with Windows OS, Microsoft 365, and collaboration tools.

Responsibilities

• Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools.
• Perform workstation setup, configuration, upgrades, and data migration.
• Respond to, resolve, and document service requests using the City approved ticketing system.
• Support audiovisual and collaboration technology for City Council meetings and public hearings.
• Deliver end user training and technology refresher sessions.
• Assist with RTK data collection support activities as required.
• Execute transitioning tasks under the direction of the Project / Operations Manager.
• Maintain accurate documentation of workstation builds, troubleshooting steps, and service resolutions.

Skills

Deskside support

Windows OS

Microsoft 365

Customer service

Job description

Benefits:

• Health insurance

BVA Bear's IT Solutions is seeking a Senior Deskside Support Technician. This is a part-time position, expected to work approximately 20 hours per week. Hours will be scheduled within the City's standard business hours (8:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday), excluding City holidays. Some flexibility may be required to support City Council meetings, hearings, or transition activities.

Primary On-site Location

Philadelphia City Hall
1400 John F. Kennedy Boulevard
Philadelphia, PA 19107

The Senior Deskside Support Technician provides high touch, in person "white glove" IT support to Philadelphia City Council members and staff. This support role serves as a core onsite presence responsible for workstation setup, troubleshooting, and end user support across City Hall and district offices, delivering responsive, professional service.

Key Responsibilities

• Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools.
• Perform individualized workstation setup, configuration, upgrades, and data migration.
• Respond to, resolve, and document service requests using the City approved ticketing system.
• Support audiovisual and collaboration technology for City Council meetings and public hearings.
• Deliver end user training and technology refresher sessions.
• Assist with Right-to-Know RTK data collection support activities as required.
• Execute transitioning and transition out tasks under the direction of the Project / Operations Manager.
• Maintain accurate documentation of workstation builds, troubleshooting steps, and service resolutions.

Required Qualifications

• Minimum 5-7 years of deskside or desktop support experience.
• Strong customer service skills and experience supporting executive or government users.
• Proficiency with Windows operating systems, Microsoft 365, and common collaboration tools.

Preferred Qualifications

• Experience supporting municipal or legislative office environments.
• Audiovisual and meeting support experience.

U.S. Citizenship Requirement

This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.

Equal Employment Opportunity

BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law.

Flexible work from home options available.